Bunzl Distribution NA · 3 hours ago
Customer Service Manager (Dallas, TX)
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expBunzl Distribution NA is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. The Customer Service Manager is responsible for managing the daily workload, providing leadership to the Customer Service team, and ensuring high-quality service to customers while identifying operational improvements.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Lead and develop a team of associates to provide world class customer service to a diverse customer base within the foodservice, grocery and food processor distribution industry
Oversee the training and development of Customer Service Supervisors and Representatives to ensure they deliver excellent customer service to internal and external customers
Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices and approved customer service processes
Responsible for escalated customer interaction on customer problems, concerns and complaints
Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team
Function as liaison between Customer Service and other departments (including Sales, Procurement and Operations) to ensure customer satisfaction and operational excellence
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
5+ years' experience in customer service or relevant business experience is required, preferably in a distribution environment
3+ previous supervisory experience, preferably in a call center and/or distribution environment
Must possess executive level communication skills with proficient PC skills to include Microsoft Office
Minimum of 2+ years' experience in Customer Service Management
Solid analytical problem-solving skills
Strong planning, organizational and time management skills
Team oriented, dependable and a strong leader
Must be able to multi-task with the ability to change direction quickly and often
Ability to maintain a high level of confidentiality
Travel required (overnight once or twice a month on average)
Preferred
Bachelor's degree preferred
AS400 experience is highly preferred
Benefits
Competitive salaries
Comfortable work environment
Full range of benefits including a 401k with a company match
Company
Bunzl Distribution NA
Bunzl Distribution USA, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jim McCool
Chief Executive Officer
Recent News
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