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American Campus Communities · 18 hours ago

Resident Experience Specialist - Flamingo Crossings Village

Flamingo Crossings Village - Winter Garden, FL

Full-time

Onsite

New Grad, Entry Level

American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities. As a Resident Experience Specialist at Flamingo Crossings Village, you will create a vibrant community and dynamic living experience supporting the Cast Members of the Disney Program, focusing on excellent customer service and adherence to company policies.

ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential

No H1B

Responsibilities

Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents

Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, overnight, weekdays, weekends, and/or holidays

Participate fully in the preparation, administration and execution of the weekly Turns, Move-Ins, and Move-Outs and all necessary facility operations

Work assigned On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts are a required part of the Resident Experience Specialist position and may take place at any point during the day, evening, and/or overnight

Assist in the training and onboarding of newly hired staff members

Participate in a Shift Lead rotation with the responsibility of ensuring tasks assigned by management are being completed on each shift by fellow RESs and CAs and communicating status to management appropriately

Serve as an American Campus representative and liaison in all interactions

Qualification

Customer service experienceInterpersonal communicationProblem solvingTeam collaborationWritten communication

Required

A graduate, Bachelor's, or Associates degree or diploma in progress or completed from an accredited college or university or equivalent combination of education and experience

Customer service experience through effective interpersonal communication, both verbal and written, with internal and external customers

Ability to carry out instructions, problem solve, collaborate and work in a team environment

Skills in writing correspondences, presenting information and responding to inquiries or complaints

As an organization, we are not able to sponsor employees who do not have a permanent work status classification in the United States