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PenAir Credit Union · 17 hours ago

Fraud Assistant Intern

Pensacola, FL, US

Internship

Onsite

Intern

$21.50/hr - $21.50/hr

1+ years exp

PenAir Credit Union is a community-focused financial institution established in 1936, dedicated to enhancing the lives of its members. The Fraud Assistant Intern role is designed to support fraud prevention efforts within the Risk Management Department while accommodating the schedules of students pursuing their education.

BankingFinancial ServicesSecurity

Responsibilities

Process daily dispute requests and account credits in accordance with regulatory guidelines

Identify and resolve discrepancies by coordinating with the appropriate parties

Initiate timely communication with members to obtain necessary information or provide updates

Collaborate with departmental team members to cross-train on various operational tasks

Respond to Help Desk tickets submitted by members or employees

Conduct reviews, address fraud disputes, and complete other related requests

Monitor fraud alerts within the case management system

Take appropriate action based on alert type and risk level

Assist in facilitating the credit union’s security program

Support activities related to access control and video surveillance systems

Perform other related duties as assigned to support departmental and organizational objectives

Qualification

Fraud preventionRegulatory guidelinesSpreadsheetsInterpersonal skillsOrganizational skills

Required

Under one year of similar or preparatory experience

A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions

Excellent organizational and editing skills; proficient with spreadsheets