Liberty · 2 weeks ago
Representative, Customer Service
Joplin, MO
Full-time
Onsite
New Grad, Entry LevelLiberty is a growing renewable energy and utility company committed to sustaining energy and water for life. As a Customer Service Representative, you will create positive customer experiences and ensure customer satisfaction through exceptional service both in person and over the phone.
EnergyRecyclingRenewable EnergySustainabilityWaste ManagementWater
Responsibilities
Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty security policies. Provide accurate information regarding Liberty services and guidelines
Communicate to field and office personnel regarding routine and emergency situations
In time this associate will learn and possess the skills needed to process customer contacts promptly and respond in a respectful, polite, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs
Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements
Respond to customer emergencies with a sense of imperativeness and serve as communication link between field operations personnel and the customer
Ability to field after hours call outs and handle emergency situations while assessing customer information to expedite the restoration of services required
Willingness to perform other customer focused duties as needed
Ability to answer the phone, listen actively, relay information and type basic information simultaneously
Punctual and reliable attendance required
Qualification
Required
High school diploma or equivalent certification required
Experience in Customer Service required
Requires excellent telephone etiquette, verbal communication, and customer relation skills
Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks
Punctual and reliable attendance required
Benefits
Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
Annual bonus and merit increase eligibility
Life insurance, and short-term & long-term disability
Employee Stock Purchase Program
Free Employee Assistance Program & Headspace account
3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Company
Liberty
The services we provide directly affect and are essential to our customers’ quality of life and wellbeing.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Wendy Deckard
Human Resources Business Partner
Recent News
Missouri Business Alert
2025-07-24
San Francisco Chronicle
2025-05-17
Company data provided by crunchbase