Okta for Developers · 1 day ago
Executive IT Support Engineer Intern (Summer 2026)
San Francisco, CA
Internship
Onsite
Intern
Start in 2026 SpringOkta is The World’s Identity Company, providing secure access, authentication, and automation. They are seeking an Executive IT Support Engineer Intern to assist with providing technical support to executives and VIP users, gaining hands-on experience in IT operations and cloud infrastructure.
Computer Software
Responsibilities
Support Okta executives, Board members, and their Executive Assistants by troubleshooting hardware, software, identity and access management, and connectivity issues
Assist with device setup and lifecycle management (MacBooks, iPads, peripherals), and ensure executive readiness for meetings, travel, and high-visibility events
Help prepare and validate AV, conferencing, and workspace environments for critical meetings and leadership sessions
Leverage emerging AI-powered support tools to accelerate troubleshooting, surface knowledge, and improve resolution quality
Participate in the Premier Support operating model by assisting with intake, prioritization, and resolution of executive IT requests
Learn how escalations are handled, how ownership is maintained across issues, and how high-impact problems are resolved quickly with minimal handoffs
Support the use of AI-assisted workflows for request triage, issue classification, and routing to improve response time and consistency
Collaborate on strategic initiatives focused on AI-enabled support, automation, and next-generation service delivery
Assist with testing and improving AI-driven tools such as virtual support agents, automated workflows, and intelligent dashboards
Identify opportunities for AI to reduce manual work, enhance the executive experience, and improve operational efficiency through scripting, automation, or the integration of new technologies
Create and execute test cases for Premier Support workflows, automation, and AI-enabled tools to ensure reliability, security, and usability
Develop documentation, including user guides, internal runbooks, FAQs, and knowledge base articles
Contribute to building scalable, AI-supported knowledge systems that reduce repeat issues, improve first-contact resolution, and enable consistent white-glove service
Track IT assets and accessories, assist with device provisioning and redeployment, and support logistics for shipping, returns, and executive travel readiness
Work within platforms such as Jira and ServiceNow to manage tickets, tasks, and project work while learning how AI and automation can be applied to asset tracking, reporting, and operational workflows
Lead a self-directed capstone project centered on improving an executive IT workflow, automating a recurring process, enhancing a support tool, or designing an AI-enabled solution
Present your outcomes to the Premier Support leadership team and key stakeholders
Qualification
Required
Currently pursuing a bachelor's degree in Information Technology, Computer Science, or a related field and graduating December 2026 or Spring 2027
Knowledge of computer systems, hardware, and software troubleshooting
Basic understanding of networking concepts and security fundamentals
Familiarity with cloud computing concepts and tools like AWS, Docker, and Terraform is a plus
Strong communication and customer service skills, with a professional demeanor
Problem-solving skills with the ability to work autonomously and as part of a team
Strong work ethic, attention to detail, and the ability to thrive in a fast-paced environment
Curiosity about AI-powered tools, automation, and how emerging technologies can improve IT operations, support workflows, and the end-user experience
Comfort experimenting with new tools, learning quickly, and thinking about how processes can be made more efficient, scalable, and intelligent
Preferred
Experience with ITSM platforms such as Jira, ServiceNow, or Zendesk
Knowledge of scripting languages (e.g., Python, Bash) and automation tools
Interest in staying up-to-date with evolving IT, cloud, and AI-enabled support trends
Benefits
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Company
Okta for Developers
Resources for developers using Okta’s Identity services: Okta's Customer Identity Cloud (aka Auth0 by Okta or CIC) and Workforce Identity Cloud (WIC).
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase