T2 Systems · 15 hours ago
Implementation Consultant
Indianapolis, IN
Full-time
Hybrid
Mid Level
3+ years expT2 Systems is the largest parking, mobility, and transportation provider in North America, with over 25 years of experience in the parking management industry. The Implementation Consultant leads the integration of T2's products into customer operations, advising on design, testing, and implementation while ensuring customer satisfaction throughout the process.
EventsParkingSoftware
Responsibilities
Serves as the primary point of contact for the customer on the business functionality of the product during implementation. Provides technical expertise in identifying, evaluating, and developing systems and procedures. Reviews and analyzes customer business and operations including workflow, decision process, and business objectives. Ensure customer satisfaction during and after the implementation
Leads staff in the preparation and maintenance of business and functional specifications for new or modified business systems to reflect customer business requirements. Reviews and / or develop project operational designs and specifications
Meets with sales and customer contacts to interpret the customer’s business and technical requirements. Gathers detailed information on the customer’s parking operations, procedures, and technology infrastructure to recommend the best system configuration options. Advise customer and T2 staff in the resolution of technical or complicated issues associated with implementing T2 accounts
Ensures completion of appropriate documentation during sales opportunity review process to drive project success
Leads the project planning and implementation process for systems integration. Directs the activities of cross-functional departments during planning, testing, problem solving, and implementation or products and services. Consults and coordinates with customers and developers to design and develop automated business systems
Coordinates information systems installations, moves, or changes by involving multiple T2 and customer groups to work towards specific project completion dates
Takes a leadership role in providing technical consultation and assists customers with the development and implementation of T2’s solutions
Oversees change control activities to implement customer projects into production. Identifies and resolves systems problems prior to production implementation. Develops internal and external documentation for product implementation and production, including process flows and procedures. Diagnoses functional problems, determines corrective action, and implements corrections with problem management framework
Provides installation support and training related to the software for both management and staff. Training services involve providing classes for groups up to fifteen people and one-on-one training as needed
Manages multiple system installations and projects simultaneously
Assists with analyzing external information systems in terms of database structure and data import/export capability in order to provide data conversion program specifications and external system interface plans
Assists and participates in annual and/or regional user group conferences and trade shows by conducting breakout sessions, assisting other presenters as in-class moderator, and meeting with customers to provide technical guidance
Assists and participates in the review and development of product documentation
Assists and participates in product testing and “bug” research and isolation
Gathers and provides input for functional product enhancements
Qualification
Required
A bachelor's degree in business, computer science / technology or related field; and three (3) to five (5) years related experience; or an equivalent combination of education and experience
Advanced experience and knowledge of a technical nature required
Advanced experience and knowledge in project management and organizational skills required
Ability to travel at least 50% of the time
Detailed knowledge of T2's software products, services, and processes (current and new) is required which can be obtained through training, practice, reading, and dedication to gain such knowledge
Advanced knowledge of various software products including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
Demonstrated ability to learn and implement new software systems
Knowledge of relational databases
Strong communication skills, both written and oral
Ability to be detail and task oriented and highly organized
Ability to work in a remote environment with little to no supervision
Ability to read, analyze, and interpret general business, professional, and technical documents
Ability to write presentations, reports, proposals, and correspondence
Ability to effectively present information and respond to questions from prospects, customers, management, and staff
Ability to solve practical problems and deal with a variety of variables
Ability to prioritize tasks and tactfully negotiate priority with end users
Ability to work under deadline pressure and extra hours if needed
Ability to work effectively independently
Must have a valid driver's license
Preferred
Experience in providing technical training experience preferred
Experience in software implementation preferred
Basic knowledge of Oracle SQL is preferred
Basic knowledge of Crystal Reports is preferred
Knowledge of parking industry is preferred
Company
T2 Systems
T2 Systems provides parking management solutions and services for events.
201-500 employees
H1B Sponsorship
T2 Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$31MKey Investors
Pamlico CapitalPetra Capital Partners
2021-11-02Acquired
2011-09-30Series Unknown· $28M
2007-06-25Series Unknown· $3M
Leadership Team
Adam Blake
CEO
Recent News
Government Technology US
2025-10-11
Company data provided by crunchbase