LCG, Inc. · 2 weeks ago
Systems Engineer / Jamf Pro Senior
Bethesda, MD
Full-time
Hybrid
Senior Level, Lead/Staff
$100K/yr - $130K/yr
10+ years expLCG, Inc. is seeking a Systems Engineer / Jamf Pro Senior for their client at the NIH. This role serves as the technical lead for Apple/macOS endpoint management using Jamf Pro, supporting and managing a mixed enterprise environment of over 450 endpoints, primarily focusing on macOS devices.
Health CareInformation Technology
Responsibilities
Jamf Pro Administration & Apple Endpoint Management (Senior) Serve as the primary administrator and technical lead for Jamf Pro
Create and maintain software packages for deployment (PKG workflows, testing, version control, and rollout planning)
Develop scripts (e.g., Bash/Python) to automate deployments, configuration, remediation, and reporting
Create and manage configuration profiles to deploy settings, restrictions, and compliance baselines
Lead patch management for macOS applications and operating systems; coordinate update waves and validate compliance
Manage device enrollment, imaging, and provisioning tasks (including templates/workflows for mass deployments)
Administer Jamf Self Service (catalog design, user experience, scoped software availability, and adoption)
Manage and maintain Apple Business Manager (device assignments, enrollment workflows, and integration support)
Test newly released macOS versions and key software; validate compatibility, develop deployment plans, and prepare for enterprise-wide rollout
Support API integrations, including integration with LAPS (as applicable to the environment)
Own macOS base image standards, including: base build configuration, packages for deployment, provisioning templates for imaging and onboarding
Maintain readiness of Mac loaner laptops (patched, current configuration, deployable on demand)
Support annual refresh and rollout activities, contributing to delivery of 100-200 endpoints annually across the enterprise (Windows and Mac; Mac led via Jamf)
Remediate vulnerabilities on macOS endpoints within NIH-mandated timelines in coordination with the ISSO and IT leadership
Proactively track and mitigate end-of-life (EOL) operating systems/applications; plan upgrades/migrations ahead of EOL dates and escalate waiver needs when unavoidable
Support endpoint hardening practices and ensure configurations align with security requirements and least-privilege access
Manage and maintain Client Service Accounts as assigned (documentation, access controls, credential hygiene, and operational continuity)
Perform Active Directory administration tasks relevant to endpoint operations and user access support
Support enterprise tooling and user productivity ecosystems, including integration touchpoints with: Microsoft Office 365, NIH enterprise services and authentication workflows (as applicable)
Support Adobe license management and related endpoint deployment/licensing workflows
Maintain application currency through structured testing, packaging, and phased deployments
Work within NIH ServiceNow for ticket queue management, escalations, customer communications, and documentation of all work performed
Provide expert escalation support and mentoring to junior technicians; contribute to reducing repeat incidents through SOPs and automation
Create and maintain Standard Operating Procedures (SOPs) for complex or recurring macOS issues and deployment processes
Qualification
Required
High School Diploma required
Bachelor's degree in IT, Computer Science, Engineering, or related field preferred (or equivalent experience)
10+ years of professional experience providing end user IT support in an enterprise environment
7+ years of experience administering Jamf MDM/Jamf Pro solutions at scale
Demonstrated experience supporting enterprise endpoint environments with strong operational rigor (imaging, patching, lifecycle, documentation)
Jamf Pro administration (scoping, policies, profiles, packages, smart/static groups, Self Service)
Patch management (OS and application patching strategy, testing, rollout, compliance tracking)
macOS imaging/provisioning and troubleshooting (enterprise patterns)
PC and Mac imaging & troubleshooting in a mixed environment
Software/systems maintenance, upgrades, and lifecycle management
Enterprise IT infrastructure support fundamentals (identity, access, endpoint compliance, remote support tooling)
Scripting/automation for endpoint operations (e.g., Bash/Zsh/Python)
Strong troubleshooting and root-cause analysis skills; ability to resolve complex issues independently
Ability to operate with a customer-centric mindset and maintain high customer satisfaction
Strong collaboration and knowledge-sharing skills in a multi-team environment
Jamf Certified Tech (Jamf 200)
Jamf Certified Admin (Jamf 300)
ITIL v4 Foundation
Preferred
ServiceNow ticket queuing and management experience
iPhone enterprise administration and support
Microsoft Office 365 end user support
Benefits
Health insurance options (medical, dental, vision)
Life and disability insurance
Retirement plan contributions
Paid leave
Federal holidays
Professional development
Lifestyle benefits
Company
LCG, Inc.
LCG is an information technology company specializing in scientific research support, grants management, and health IT services.
201-500 employees
H1B Sponsorship
LCG, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (4)
2022 (11)
2021 (4)
2020 (7)
Funding
Current Stage
Growth StageLeadership Team
Melissa McCullough
Executive Vice President and CFO
Carey Parrett, MBA
Vice President and Chief Delivery Officer
Company data provided by crunchbase