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Jacobs · 8 hours ago

Principal - Client Service Leader

Philadelphia, PA

Full-time

Hybrid

Lead/Staff

$200K/yr - $300K/yr

10+ years exp

Jacobs is a company focused on solving the world's most critical problems for thriving cities and resilient environments. The Principal - Client Service Leader will oversee major multidisciplinary projects, cultivate client relationships, and drive strategic growth in the Cities & Places East region.

Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate

Responsibilities

Lead the successful delivery of engineering, design, and project execution for complex projects across Municipal, Higher Education, Corporate Real Estate, Real Estate Development, and Healthcare markets

Develop and oversee project scopes, schedules, budgets, proposals, commercial documentation, and delivery strategies

Manage multidisciplinary project teams in collaboration with planning, architecture, engineering, and project management groups

Serve as a primary interface with clients—building trust, ensuring project execution excellence, and maintaining strong communication throughout the project lifecycle

Ensure adherence to Jacobs’ delivery frameworks, quality programs, safety requirements, and risk-management processes

Develop pricing strategies, lead proposal development, and prepare high-quality responses to RFPs and RFQs that align with client needs and Jacobs’ strategic goals

Lead pursuit strategies and participate in interviews, presentations, and technical solutioning sessions

Foster and expand client relationships across the Mid‑Atlantic region with an emphasis on long-term account growth and market diversification

Identify emerging opportunities within Municipal, Higher Education, Corporate Real Estate, Real Estate Development, and Healthcare market segments

Collaborate with Jacobs leadership to develop go‑to‑market plans, account strategies, and growth initiatives

Promote Jacobs’ presence in the industry through active participation in professional organizations, regional associations, conferences, and speaking engagements

Champion thought leadership that elevates Jacobs’ brand and advances best practices across the built environment

Stay current on regulatory, funding, and market trends impacting our priority sectors

Mentor and guide early-career and mid-career engineering talent, supporting professional growth and technical excellence

Actively participate in recruiting top talent to expand and strengthen our multidisciplinary regional team

Foster a culture of collaboration, innovation, and inclusion across project teams and market groups

Qualification

Engineering LeadershipClient Relationship ManagementProject ManagementFinancial AcumenDigital Project Delivery ToolsCommunication SkillsLeadership SkillsRelationship-Building Skills

Required

Bachelor's degree in Mechanical, Electrical, Civil, Architectural, Structural Engineering, or a closely related discipline

10+ years of project management and engineering leadership experience delivering complex multidisciplinary projects

Demonstrated experience serving as a Design Lead, Engineering Lead, Project Manager, or Client Leader within one or more of the following markets Municipal, Higher Education, Corporate Real Estate, Real Estate Development, or Health

Strong financial acumen with experience managing forecasting, budgeting, risk, and commercial oversight

Outstanding communication, leadership, and relationship-building skills

Proven capability to support business development and grow client accounts