42 North Dental ยท 1 day ago
Traveling Orthodontic Scheduling Coordinator
Hillsborough County, NH
Full-time
Hybrid
Entry Level
$23/hr - $26/hr
2+ years exp42 North Dental is seeking a Full-Time Traveling Orthodontic Scheduling Coordinator. The role involves traveling to various locations to manage patient appointments through multiple communication channels and collaborating with marketing and operations teams to enhance patient scheduling practices.
Dental
Responsibilities
Schedule appointments for patients through both inbound and outbound calling. Answer phones, make calls, send emails, follow-up on requests, utilize online chat, and work with the individual practices to schedule new appointment requests
Be comfortable with individual doctor and practice scheduling protocols, insurances, general and specialty services, offers and pricing to create an exceptional patient experience and 'first impression' with new patients
Work with practices to improve the booking rates for online appointment requests
When time permits, take on specific challenges like filling out hygiene schedules or recapturing missed appointments. Look for new ways to drive business results
Work with Director to set goals and track results for all call center activities
Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis
Work with the marketing team to build a patient base for newly-built practices. Coordinate schedules with clinical and management staff at new location
Help with other reasonably related duties as assigned by Director
Qualification
Required
Minimum two years of experience in telemarketing, customer service and/or related clinical environment
Working knowledge of medical or dental terminology and insurance
Proven ability to handle confidential and sensitive information. (HIPAA)
Strong communication and phone skills
Good customer service skills
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
Proven ability to handle a 'call center' environment: work quickly and multi-task
Good judgment to handle calls appropriately and deal with challenging patients and doctors
High School or GED required
Preferred
Dental experience strongly preferred
Experience with QDW or another Dental Practice Management software a plus
Associate's Degree or related healthcare certification preferred
Company
42 North Dental
42 North Dental is a dental support organization in New England supporting over a dozen practice brands.
1001-5000 employees
H1B Sponsorship
42 North Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (16)
2023 (17)
2022 (18)
2021 (9)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
2014-01-01Private Equity
Leadership Team
Geoffrey Ligibel
President/Chief Executive Officer
Ajay Chadha, CPA CA MBA
Chief Financial Officer
Recent News
2024-11-19
Company data provided by crunchbase