Hussmann · 5 hours ago
Customer Service Representative
Bridgeton, MO
Full-time
Onsite
New Grad, Entry Level
0+ years expHussmann Corporation is a global leader in commercial refrigeration equipment, dedicated to enhancing operational efficiency in the food retailing industry. The Customer Service Representative will act as the voice of the customer, supporting the Parts Department by managing customer interactions, processing orders, and ensuring customer specifications are met.
Food and BeverageManufacturing
Responsibilities
Responsible for outbound communications with customers regarding their Warranty orders. Effectively manage customer interactions and clearly communicate customer requirements to internal teams
Documenting and reporting out to leadership findings/feedback on customer follow-up contacts. Identify problems/trends and present resolutions/improvements to leadership
Monitors, expedites and follows up on order changes, specialty and delayed shipment items
Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed
Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing
Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion
Work with the Parts Representatives to monitor the process of orders for shipment
Assist in the maintaining the integrity of customer and transaction data
Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems
Monitors and Maintains processes/workload related to Freight Claims and Returns
Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments
Be the voice of the customer (VOC) and hold the Performance Parts Team accountable to provide the best-in-class products and service
Qualification
Required
High School Diploma; Bachelor's Degree Preferred
Minimum 0-2 years Customer Service Experience
Must be flexible to work outside normal working hours and weekends
Intermediate to advanced proficiency in Microsoft Office Suite
Strong communication skills, verbal and written
Preferred
Work effectively in diverse team and fast paced environment
Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail
Strong organizational, time management skills
Able to meet short- and long-term deadlines
Bi-lingual English /Spanish is a plus
Benefits
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Paid time off, stewardship and parental leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
Company
Hussmann
Hussmann has provided innovative products, services and solutions for preserving and merchandising fresh foods.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-21Acquired
Leadership Team
Tim Figge
CEO
Recent News
Company data provided by crunchbase