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Siemens · 7 hours ago

Field Service Technician - Chicago, IL Mobility Customer Service

Chicago, IL

Full-time

Onsite

Entry Level

$76K/yr - $90K/yr

2+ years exp

Siemens is a long-standing provider of infrastructure, electrification, and transportation solutions in the United States. They are seeking a Field Service Technician to assist in service and maintenance activities for Siemens Charger locomotives, ensuring high-quality technical support and training for customers' maintenance personnel.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Provide positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel

Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet

Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests

Ensure the delivery of ongoing system operation training for the customers

Identify Non-conformance issues and improvement recommendations

Assists the local customer staff in assigned troubleshooting and repair works

Ensure accurate communication between the customer, our Rail Support Center, and the field team when required

Give feedback to the team regarding performance, quality, and efficiency issues

Work with 3rd party vendors, such as Cummins, to ensure proper operation of vendor components installed on the locomotive

Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual

Qualification

Electrical troubleshootingMechanical troubleshootingPneumatic systemsElectrical schematics interpretationMicrosoft Office proficiencyCustomer serviceTechnical communicationTeam collaborationProblem-solving

Required

Associate's degree in electrical technology or other technical subject areas or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment

Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems

Experience interpreting electrical schematics and drawings

Excellently demonstrated English language technical communication skills

Proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products

Ability to travel 10%