NoFraud · 4 days ago
Customer Success Manager (CSM)
United States
Full-time
Remote
Mid Level
4+ years expNoFraud is a company that helps ecommerce brands maximize approval rates and minimize risk costs. The Customer Success Manager will onboard new customers and focus on retaining and expanding existing customers, ensuring positive experiences and managing a portfolio of clients.
Cyber SecurityE-CommerceService Industry
Responsibilities
Own and manage a portfolio of clients, serving as the primary post-sales point of contact and trusted advisor
Lead customer onboarding and enablement to ensure fast time-to-value and strong early adoption
Proactively monitor account health, usage, and risk indicators to prevent churn and escalation
Develop a deep understanding of your client’s businesses, our competitors, and relevant verticals
Build relationships with decision-makers and individual contributors, understanding their business needs, objectives and how they view success for their partnership with NoFraud
Become a product expert, able to answer customer questions regarding workflows, set up, transactions, billing and more
Educate clients on fraud best practices and advise on strategies and tactics to drive down chargebacks
Manage renewal processes by clearly demonstrating our product’s ROI using data, analytics and competitive analysis
Partner closely with Sales on expansion opportunities while showing an understanding of your client’s pain points and needs
Conduct comprehensive quarterly business reviews that demonstrate a deep understanding of your client’s program goals and results and provide data-backed recommendations
Own your clients’ success with a goal of making every client a NoFraud net promoter and shameless public advocate
Qualification
Required
Minimum of 4 years of experience in customer success, marketing, or sales within the tech industry or a SaaS business
Strong understanding of how online merchants operate and how technology impacts revenue, customer experience, and risk
Proficiency in analyzing data and metrics to derive insights and make recommendations
Excellent communication and interpersonal skills, with the ability to build rapport and credibility with diverse stakeholders
Ability to develop and execute plans aligned with company objectives
Comfortable working in a fast-paced, dynamic environment with evolving priorities and client needs
Self-motivated and capable of managing multiple priorities, including clients, experiments, and updates to internal teams
Unwavering attention to detail
Preferred
Strong understanding of fraud prevention technology and the ability to effectively communicate technical concepts to non-technical stakeholders
Company
NoFraud
No Fraud provides e-commerce merchants with the #1 most effective e-commerce CNP fraud protection
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
PSG Equity
2020-12-08Private Equity
Leadership Team
Shaya Posner
Co-Founder & Chief Product Officer
Recent News
globallegalchronicle.com
2025-11-01
Crowdfund Insider
2025-10-13
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