Rock Dental Brands · 9 hours ago
Collections Account Specialist - Rock Dental Brands
Little Rock, AR
Full-time
Onsite
Entry Level
1+ years expRock Dental Brands is a company committed to passion and customer focus. They are seeking a Collections Account Specialist who will handle patient calls related to collections, assist with billing questions, and provide professional and empathetic service.
DentalHealth Care
Responsibilities
Handle a steady volume of inbound and outbound patient calls related to patient collections
Assist patients with billing questions, account balances, and payment options
Submit refund requests for any payments made in error
Provide a calm, professional, and empathetic experience on every call
Monitor and manage payment arrangements that meet company guidelines
Research and resolve accounts 30+ days past due using established workflows
Accurately document call notes, actions, and outcomes in internal systems
Work closely with billing and operations teams to resolve account issues
Meet or exceed daily call volume, quality, and resolution metrics
Follow HIPAA, customer service standards, and applicable collection regulations
Qualification
Required
High School Diploma or GED
1+ year minimum experience in a call center, customer service, collections, or accounts receivable role
Confidence handling frequent phone calls throughout the day
Strong communication, listening, and de-escalation skills
Ability to explain information clearly to customers with varying levels of understanding
Comfort discussing financial topics in a respectful, service-focused manner
Strong attention to detail and follow-through
Basic computer skills and experience using Google Workspace or similar systems
Preferred
Dental call center experience
Benefits
Flexible health insurance options
Complimentary dental and orthodontic care for you and your family
Paid time off and paid holidays
Industry-leading 401(k) with company match
Career growth and internal advancement opportunities
Modern, supportive call center environment with strong leadership
Company
Rock Dental Brands
Rock Dental Brands is a group of doctors who provide multidisciplinary care in General Dentistry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$135MKey Investors
Twin Brook Capital PartnersGoldman Sachs
2024-12-02Debt Financing· $90M
2022-09-22Debt Financing· $45M
2021-01-01Private Equity
Leadership Team
Kristi Casey
Chief Executive Officer
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