Customer Support Associate, Book Fairs - Seasonal Full Time jobs in United States
cer-icon
Apply on Employer Site
company-logo

Literati · 4 hours ago

Customer Support Associate, Book Fairs - Seasonal Full Time

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$17.50/hr - $17.50/hr

Literati is a modern children’s book company focused on building reading skills in kids. As a Seasonal Full-Time Support Associate, you will provide exceptional customer service to support school book fairs and help facilitate book orders, ensuring each school is well taken care of during peak seasons.

ChildrenContentPublishingSubscription Service

Responsibilities

Answering customer inquiries via phone and email
Providing personal customer service to the contact running the book fair at the school
Checking in with the contact at the school to help run their fair
Distributing resources to the book fair contact to assist in book fair planning and operation
Providing internal support for Business Development Reps and Account Managers
Using Google Sheets, Slack and Salesforce
Facilitating customer requests to ensure the fairs stay stocked through their duration
Updating the CRM as customer inquiries are solved
Operating and helping instruct customers on how to use the Square register

Qualification

Customer serviceCommunication skillsGoogle SheetsSalesforceSlackOrganizational skillsAttention to detailMultitaskingTeamworkFlexibility

Required

Excellent communication and interpersonal skills
Comfortable providing support via phone and email
Ability to work independently and as part of a team
Strong attention to detail and accuracy
Ability to prioritize, multitask and stay organized
Comfortable following documented processes and workflows
Proficient in using resources to provide great customer service

Preferred

Experience answering phones and emails
Strong organizational skills
Flexibility to change tasks throughout the day

Benefits

Access ongoing professional development opportunities to enhance your skills and advance your career.
Enjoy a flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration.

Company

Literati

twittertwittertwitter
company-logo
Literati provides educational subscription book services.
dateFounded in 2017
location
Austin, Texas, USA
people-size51-200 employees
web-link
https://literati.com/

Funding

Current Stage
Growth Stage
Total Funding
$56.95M
Key Investors
FelicisShasta Ventures
2025-04-30Series Unknown· $4.95M
2024-05-22Series Unknown
2021-01-27Series B· $40M

Leadership Team

leader-logo
Jessica Ewing
Founder and CEO
linkedin
leader-logo
Kelly Carroll
Founder & Creative Director

Recent News

EIN Presswire
As Reading Scores Plummet, Literati Rolls Out Direct‑to‑School Book Boxes
2025-09-02
Seattle TechFlash
Austin business leaders in running for regional EY Entrepreneur Of The Year Awards
2025-04-22
School Library Journal
Literati Expands Book Fairs; "Dog Man" Little Free Libraries Coming Soon | News Bites
2024-05-05
Company data provided by crunchbase