Ohio Office of Budget and Management ยท 8 hours ago
Information Technologist 1
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$25.77/hr - $33.52/hr
0+ years expThe Ohio Office of Budget and Management (OBM) is the fiscal backbone of the State of Ohio enterprise. They are seeking an Information Technologist 1 to provide maintenance and documentation support to IT specialists, while generating enhancements for existing infrastructure, software, or database systems in compliance with OBM and State of Ohio standards.
Government Administration
Responsibilities
Provide Tier 1 customer support for user connectivity issues (passwords, Cisco DUO, Global Protect, network)
Provide Tier 1 customer support for Microsoft M365 applications (Teams, Outlook, Excel, Word, PP, SharePoint, OneDrive)
Provide Tier 1 customer support for 3rd party applications (Adobe, SnagIt, PDF, etc.)
Provide Tier 1 customer support for hardware issues (laptops, monitors, docking stations, printers)
Use ServiceNow to manage customer support tickets and track inventory
Laptop imaging (SCCM), deployment, and inventory
Document processes and create job aids
As your knowledge base grows you will move into more Tier 2 customer support as well
Qualification
Required
6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support
Or 2 courses in computer science or information systems
Or equivalent of minimum class qualifications for employment noted above
Company
Ohio Office of Budget and Management
Ohio Office of Budget and Management is a government administration company based out of 30 East Broad Street, Columbus, Ohio, United States.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase