CJK Group, Inc. · 1 day ago
Account Manager II
Versailles, KY
Full-time
Onsite
Mid Level
4+ years expCJK Group, Inc. is a leading print and publishing service provider in the nation, and they are seeking an Account Manager II. The Account Manager will be the key point of communication between sales, customers, and manufacturing, ensuring efficient production of orders while maximizing customer satisfaction and supporting company growth.
AdvertisingManufacturingPrintingPublishing
Responsibilities
Communicate proactively with customers to clarify their needs, answer their questions, resolve their concerns, keep them informed and in general act on their behalf to assure their satisfaction and to secure all required materials necessary to produce their order
Initiate and lead meetings with the appropriate Sheridan personnel to ensure customer expectations are understood and executed and to resolve problems for customers
Serve as the primary contact at the plant for customers, operations, purchasing, scheduling, and sales maintaining professional relationships with all
Monitor jobs on hold in production and shipping and work to move them to completion and shipment
Ensure required information/job files for Billing are complete and accurate
Participate in customer visits and entertainment at our facilities
Manage all customer shipping and mailing instructions
Assign and direct work to the Account Management Assistants
Assist other AM’s with peak workloads and desk coverage as needed
Participate in department meetings and the Continuous Improvement Process, including identifying opportunities for improvement and working on problem solving teams
Assist in orientation and training of employees new to the company or department
Maintain and update job files and records for all orders
Support Sales to grow sales. Direct customers to the most efficient workflows and upsell other Sheridan services when opportunities present themselves. Keep Sales Representative informed of significant events such as schedule changes for critical jobs, competitor or pricing information provided by customers, good news, complaints, or disputes, changes in the customer’s organization and key decision makers
Respond to all phone calls, e-mails, and inter-office communications promptly
Return calls and emails should be made as a courtesy regardless of whether the customer’s problem has been resolved or an answer to their question has been secured
Inform the customer when they can anticipate a call back
Set up and prepare FTP and Insite transaction files and communications for customers. When necessary, train customers on how to submit jobs through these sites
Create and send customer job status and furnished inventory reports as needed
Execute appropriate written communications such as confirmation of phone conversations; answering inquiries about complaints or questions; reviewing and confirming incoming jobs; and reviewing and confirming manufacturing prices
Process customer complaints and follow up on these issues with the appropriate department. The Account Manager will be the primary negotiator representing Sheridan regarding customer complaints. They should balance the goals of satisfying the customer and conserving company resources during all complaint negotiations and communicating with the customer on investigating and resolving issues
Monitor jobs on priority schedules or deadlines, coordinate job schedules and workflows with manufacturing, review jobs on credit hold in production and in shipping. Give direction to Operations on which orders should be prioritized if backlogs or delays develop
Other duties as assigned
Qualification
Required
Associate degree in the field of business, communications, printing, or sales; and 4+ years' customer service or printing experience and/or training; or equivalent combination of education and experience
Ability to anticipate customer needs and desire to exceed their expectations
Excellent communication skills (interpersonal, oral, written and phone)
Time management skills, attention to detail, and strong organizational skills with the ability to meet and maintain deadlines
Availability to respond to questions from the manufacturing departments after normal business hours as necessary
Ability to work independently and work effectively under pressure and within deadlines
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality
Strong computer skills and proficiency with Microsoft Office Suite
Benefits
On-the-job training programs through Sheridan Academy.
Career advancement with an employer who supports your development.
Tuition reimbursement for approved coursework.
A best-workplace culture that fosters life-long friendships and encourages fun.
A successful and growing industry-leading company.
An employee referral program that pays you money.
A variety of shift and schedule options.
Paid vacation & holidays.
Competitive compensation.
Medical (PPO and HSA Plans), Dental, Vision.
Teladoc – convenient no- or low-cost medical services.
Confidential and free EAP program for wellness and mental health.
Company-paid basic life, AD&D, and short-term disability insurance.
401(k) retirement plan with company match.
A safe, values-based company that acts with integrity and respect for all.
Company
CJK Group, Inc.
CJK Group is a privately held portfolio of international printing, publishing services, and technology/information solutions companies that support the book, magazine, catalog, journal, and commercial publishing industries as well as information providers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Kurtzman
Chief Executive Officer
Company data provided by crunchbase