Salesforce · 4 days ago
Success Architect Director (Service Cloud)
New York - New York
Full-time
Onsite
Director/Executive
$188K/yr - $273K/yr
15+ years expSalesforce is the #1 AI CRM, focused on driving customer success through innovative solutions. The Success Architect Director plays a critical role in leading the Cloud Success team, ensuring strategic guidance for Salesforce's most important customers and optimizing their use of Salesforce technology.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Oversee team capacity across strategic work streams; balance high-priority asks with long-term planning to ensure efficient deployment of expertise and timely delivery
Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations
Manage intake and execution of the success architect engagements that drive success and improvements in technical health across Salesforce Signature customers
Continuously assess and evolve team capabilities; drive targeted skill development, succession planning, and onboarding programs to ensure the team remains future-ready
Ensure your team builds deep relationships with our most strategic customers, delivering tailored consultative engagements that drive product adoption and business outcomes
Represent the voice of the customer across internal forums, surfacing insights and trends to influence product direction and the broader customer success strategy
Lead efforts to scale expertise across CSG and the partner ecosystem by developing assets, playbooks, and enablement paths that empower field teams and customers alike
Qualification
Required
Fluency in English and Portuguese is required
15+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields
5+ years of people management or leadership experience, including managing high-performing technical teams
Proven experience managing capacity and resource planning across complex portfolios or customer engagements
Demonstrated success in driving cross-functional alignment with Product, Sales, Services, and Engineering teams
Experience leading high-priority initiatives or programs with executive visibility and business-critical outcomes
Strong communication skills, both written and verbal, in English, Spanish, and Portuguese (fluency required)
Clear, concise communication of complex technical ideas and business strategy
Strong presentation skills to confidently represent the team and strategy in executive forums and customer engagements
Experience leading and growing high-performing, technical teams with a focus on coaching, upskilling, and succession planning
Ability to assess team bandwidth, balance priorities, and allocate resources effectively
Strong analytical and operational abilities, especially around team performance, prioritization, and efficiency
An understanding of enterprise-grade systems, Salesforce cloud platforms, integrations, and scalable architecture patterns
Familiarity with well-architected standards and best practices
Strong technical knowledge of Salesforce products and platform—features, capabilities, and best practices
Skilled at engaging and aligning with senior leaders across Product, Engineering, Sales, Services, and Success
Strong collaboration and negotiation skills to drive outcomes in a matrixed environment
Ability to represent technical concepts and product vision to diverse audiences (field, partners, customers, execs)
Knowledge of how to translate complex solutions into actionable guidance and enablement content
Preferred
Strong understanding of the Salesforce partner ecosystem and significant experience with complex Salesforce implementation projects
Ideally holds multiple Salesforce Certifications, including foundational (Administrator, Platform App Builder), Sales Cloud, Service Cloud, and advanced/specialized certifications like Agentforce and Data Cloud
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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2026-01-19
EIN Presswire
2026-01-19
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