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Esler Companies | Renewal by Andersen · 11 hours ago

Service Coordinator

Oklahoma City, OK

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

Esler Companies - Renewal by Andersen is seeking an experienced Customer Service Coordinator to join their Service team. The role involves providing world-class customer service to homeowners, determining problems, explaining solutions, and ensuring customer satisfaction post-installation.

Building MaterialHome DecorManufacturing

Growth Opportunities

No H1B

Responsibilities

Take both inbound and outbound scheduling calls; including returning voicemails

Maintain service scheduling for Service Technicians

Quote parts and labor cost for non-warranty services

Verify that payment has been received for any billable order prior to ordering or scheduling

Documentation at every point of action and customer contact

Scan service orders and confirmation into the correct customer’s electronic file

Other duties as assigned

Qualification

Customer Service experienceMS Office SuiteCommunication skillsTeamwork abilityOperations experiencePermitting experienceOrdering experienceAdaptability

Required

Customer Service experience required

Excellent oral and written communication skills

Ability to work individually and in a team environment

Proficient in MS Office Suite, especially Excel

Must be comfortable typing and answering phone calls

Ability to adapt well and accept feedback in a changing environment

Preferred

Experience with operations, permitting, or ordering is a plus

Benefits

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your annual pay

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Company

Esler Companies | Renewal by Andersen

Esler Companies is the holding company for a fleet of top RbA affiliates in Arizona, Central Texas, Colorado, Greater Nevada, Greater Philadelphia, North Texas, Oklahoma, Southern Maine & New Hampshire, Southern New England, with sales and marketing engines in Northborough, Massachusetts and Austin, Texas.

Founded in 2004