Jarboe's Heating, Cooling & Plumbing ยท 7 hours ago
Vice President, Operations
Indianapolis, IN
Full-time
Onsite
Director/Executive
10+ years expJarboe's Heating, Cooling & Plumbing is part of the Wrench Group, which is experiencing exponential growth and seeking a COO to lead operational functions at MAX Service Group. The role involves strategic leadership, operational oversight, financial management, and fostering a customer-centric culture across multiple locations.
ConstructionConsumerHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Provide strategic leadership and direction to the operational functions of the organization
Build and lead a high-performing operational team
Foster a positive and collaborative working culture within the organization
Develop, implement, and monitor operational policies and procedures
Streamline and optimize business processes to improve efficiency and reduce costs
Ensure effective utilization of resources and technology to support operations
Collaborate with the CFO or finance team to develop and manage the operational budget
Monitor financial performance, identify areas for improvement, and implement cost-saving measures
Work closely with other leadership partners to contribute to the development and execution of the overall business strategy
Translate strategic objectives into operational plans and initiatives
Foster effective communication channels across different departments and levels within the organization
Report regularly to stakeholders on operational performance and key metrics
Collaborate with other executives to identify and pursue business growth opportunities
Assess the feasibility of new projects and initiatives from an operational standpoint
Ensure a customer-centric approach in operational activities to enhance customer satisfaction
Monitor and improve customer service processes
Stay abreast of industry trends and emerging technologies
Identify opportunities to leverage technology for operational improvements and innovation
Establish key performance indicators (KPIs) to measure the success of operational objectives
Regularly assess and report on the performance of operational processes
Develop and implement contingency plans to address unforeseen challenges and crises
Lead the organization through challenging times with resilience and adaptability
Qualification
Required
Over 10 years residential Home Services (HVAC, Electrical and Plumbing) leadership experience overseeing $150M+ multi-unit businesses with a track record of year over year business growth
Provide strategic leadership and direction to the operational functions of the organization
Build and lead a high-performing operational team
Foster a positive and collaborative working culture within the organization
Develop, implement, and monitor operational policies and procedures
Streamline and optimize business processes to improve efficiency and reduce costs
Ensure effective utilization of resources and technology to support operations
Collaborate with the CFO or finance team to develop and manage the operational budget
Monitor financial performance, identify areas for improvement, and implement cost-saving measures
Work closely with other leadership partners to contribute to the development and execution of the overall business strategy
Translate strategic objectives into operational plans and initiatives
Foster effective communication channels across different departments and levels within the organization
Report regularly to stakeholders on operational performance and key metrics
Collaborate with other executives to identify and pursue business growth opportunities
Assess the feasibility of new projects and initiatives from an operational standpoint
Ensure a customer-centric approach in operational activities to enhance customer satisfaction
Monitor and improve customer service processes
Stay abreast of industry trends and emerging technologies
Identify opportunities to leverage technology for operational improvements and innovation
Establish key performance indicators (KPIs) to measure the success of operational objectives
Regularly assess and report on the performance of operational processes
Develop and implement contingency plans to address unforeseen challenges and crises
Lead the organization through challenging times with resilience and adaptability
Benefits
Relocation assistance available
Company
Jarboe's Heating, Cooling & Plumbing
Your trusted heating, cooling & plumbing partner since 1986. 2025 Carrier President's Award Winner.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase