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TTM Technologies · 2 days ago

Quality Manager

San Diego, CA

Full-time

Onsite

Mid, Senior Level

$93K/yr - $164K/yr

4+ years exp

TTM Technologies, Inc. is a leading global manufacturer of technology products, including printed circuit boards. The Quality Manager is responsible for handling customer quality issues, resolving complaints, and implementing improvements to enhance overall quality results.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Communicates directly with Customers to resolve quality issues

Administers all aspects of Customer Returns to include issuing RMAs, processing RMAs and following up on RMAs until closed

Responds to Customer Corrective Action requests in writing by investigating root cause and determining/implementing mistake proof corrective actions

Responds to customer complaints; i.e. emails and phone calls timely

Analyzes data to look for and monitor trends

Prepares reports as required using analytical tools, problem solving techniques and fact based information

Works with Planning Engineering on customer Quality Requirements to ensure proper flow down of information on Shop Travelers and improvements to Shop Flow communications

Works with all levels within the organization to communicate and ensure quality requirements are being met to include ensuring Shop Traveler 'language' is consistent and as needed

Follows through on tasks assigned and action items until closed

Communicates regularly with Managers, Supervisors and Process Engineers suggesting and composing procedural changes, maintains a clean, organized and safe work environment and communicates to Supervisors safety hazards and issues

Travel as necessary to Customer and/or Supplier locations

Supervises the Quality team and other Depts., as needed

Qualification

Printed Circuit Board ManufacturingQuality ManagementProblem SolvingData AnalysisLeadershipMultitaskingMathematical SkillsMicrosoft OfficeBlueprint ReadingExport Compliance KnowledgeCommunication SkillsTeamwork

Required

B.S. degree or equivalent in a technical field. In lieu of a degree, 4+ years of relevant experience

A minimum of 3 years of experience in Printed Circuit Board Manufacturing experience preferred

Due to ITAR (International Traffic in Arms Regulations) requirements, applicants must be a U.S. Citizen

Team skills to work with diverse groups and Manufacturing & Quality departments are extremely important

Ability to solve complex technical problems, communicate clearly in written and verbal forms, demonstrate strong leadership qualities, and complete projects in a timely manner

A strong work ethic and commitment to excellence and professionalism are absolutely essential and expected

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC

Must possess good verbal and written communication skills

Must be able to multitask

Must have good mathematical skills, problem solving skills and excellent computer skills: Microsoft Office, Microsoft Outlook, Excel and Access. Ability to create spreadsheets charts and graphs required

Reads and understands blue prints

Reads and understands specifications and procedures

Works up to 10 plus hours a day, 5 days a week, and is flexible to work additional hours as needed