Chase · 11 hours ago
Digital Learning Designer, Senior Associate
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Digital Learning Designer, Senior Associate, you will own the full lifecycle of digital learning products and partner with business stakeholders to design and build digital learning solutions that drive measurable improvements in skill, behavior, and business outcomes.
BankingFinancial Services
Responsibilities
Design and develop interactive eLearning and microlearning end-to-end, including branching scenarios, simulations, and video-based experiences
Apply instructional design and learning science principles (e.g., spacing, retrieval practice, scenario-based learning, reinforcement) to improve retention and on-the-job performance
Build learning directly in industry tools such as Articulate 360 (Storyline/Rise) and media tools including Adobe Creative Cloud and Camtasia, with no handoff to a separate development team
Leverage generative AI tools to accelerate analysis, scripting, storyboarding, prototyping, and asset creation while maintaining quality, accuracy, and sound judgment
Rapidly produce and iterate microlearning to support emerging and changing business priorities
Apply modern visual design, UX, and digital-marketing sensibilities, informed by contemporary content consumption and social-media-inspired formats
Consult with business stakeholders and SMEs to clarify performance needs, recommend solutions, and translate complex information into clear, actionable learning experiences
Measure learning effectiveness using engagement data, feedback, and performance metrics; summarize insights and iterate solutions accordingly
Collaborate with learning peers to identify efficiencies, reusable components, templates, design patterns, and innovation opportunities
Work in an agile, team-based environment, adapting to feedback and shifting priorities
Ensure accuracy, quality, brand alignment, and accessibility (ADA/WCAG 2.1 A–AA) across all learning products
Configure, tag, version, and publish content in the gamified learning platform; follow governance, RACI checkpoints, and metadata standards
Qualification
Required
3+ years of experience functioning as both an Instructional Designer and hands-on eLearning Developer in a single role
Proven experience building interactive eLearning using tools such as Articulate Storyline/Rise
Strong understanding of instructional design principles and learning science
Working knowledge of generative AI tools and demonstrated interest in applying AI to learning design and development workflows
Strong writing skills for scripts, scenarios, headlines, and microcopy
Experience producing quality video and graphic assets; working knowledge of composition, lighting, audio, and editing
Ability to synthesize complex information into clear, learner-centered digital experiences
Experience reviewing engagement data and learner feedback to assess effectiveness and inform iteration
Knowledge of ADA and WCAG 2.1 A–AA accessibility requirements
Preferred
Bachelor's degree in Instructional Design, Learning Technology, Multimedia Design, Digital Media, or related field
Certification in Digital Learning Design or related discipline
Experience with additional technologies such as HTML5, CSS, JavaScript, SCORM/xAPI, gamification, Figma, or responsive design
Experience with AI-supported content creation (e.g., rapid prototyping, scenario generation, media enhancement)
Experience working in large, matrixed, or regulated enterprise environments (financial services a plus)
Experience with gamified performance platforms
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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