State of Florida · 4 days ago
DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202
Tallahassee, FL
Full-time
Hybrid
Mid Level
$46K/yr - $46K/yrThe State of Florida is seeking a Distributed Computer Systems Analyst to support the Information Systems Director within the Executive Office of the Governor's Office of Information Systems. The role involves installing, configuring, and maintaining computer systems, troubleshooting issues, and providing excellent customer service to end-users.
Government Administration
Responsibilities
Install, configure, and maintain desktop computers, laptops, printers, and other peripherals
Perform hardware upgrades and replacements
Manage user accounts and permissions
Manage software licensing and compliance
Maintain accurate inventory of hardware and software
Configure and support network printers
Diagnose and resolve complex hardware, software, and network issues
Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals
Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems
Troubleshoot hardware failures and perform repairs
Troubleshoot software installation and configuration issues
Provide on-site and remote technical support to end-users
Respond to support requests via phone, email, and ticketing system
Receive and manage escalated tickets, ensuring timely resolution
Maintain a professional and courteous demeanor when interacting with end-users
Provide excellent customer service and ensure user satisfaction
Accurately document all support activities in the ticketing system
Identify and document recurring issues and contribute to the development of permanent solutions
Create and maintain knowledge base articles and documentation for common issues and resolutions
Qualification
Required
Install, configure, and maintain desktop computers, laptops, printers, and other peripherals
Perform hardware upgrades and replacements
Manage user accounts and permissions
Manage software licensing and compliance
Maintain accurate inventory of hardware and software
Configure and support network printers
Diagnose and resolve complex hardware, software, and network issues
Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals
Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems
Troubleshoot hardware failures and perform repairs
Troubleshoot software installation and configuration issues
Provide on-site and remote technical support to end-users
Respond to support requests via phone, email, and ticketing system
Receive and manage escalated tickets, ensuring timely resolution
Maintain a professional and courteous demeanor when interacting with end-users
Provide excellent customer service and ensure user satisfaction
Accurately document all support activities in the ticketing system
Identify and document recurring issues and contribute to the development of permanent solutions
Create and maintain knowledge base articles and documentation for common issues and resolutions
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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