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Beauty Heroes® · 20 hours ago

Beauty Ecomm | Fulfillment + Customer Svc PART TIME – Novato

Novato, CA

Part-time

Onsite

New Grad, Entry Level

$21/hr - $23/hr

Beauty Heroes® is a mission-driven beauty company focusing on operational excellence in product curation and delivery. They are seeking a Part-Time Ecommerce Fulfillment + Customer Care Specialist to support their operations team with order fulfillment, inventory management, and customer care support.

BeautyOnline PortalsRetail

Responsibilities

Print, sort, and prioritize daily ecommerce and subscription orders

Pick, pack, and ship orders with speed, accuracy, and care

Support subscription fulfillment as required during busy cycles

Receive inbound inventory daily and accurately log products into our inventory management system

Unpack, check-in, label, and store incoming product shipments

Review inventory levels and proactively report low-stock or replenishment needs

Manage and expedite back orders to ensure timely customer delivery

Maintain clean, organized, and efficient fulfillment and storage areas

Dispose of packing materials and cartons responsibly

Conduct inventory counts as required

Manage inventory of promotional and marketing materials

Plan ahead for upcoming promotions, launches, and volume increases

Respond to routine customer service inquiries through our customer care platform as assigned

Communicate clearly and professionally with customers regarding order status and back orders

Escalate issues appropriately while maintaining a calm, solution-oriented approach

Qualification

Inventory managementOrder fulfillmentCustomer serviceOrganizational skillsComputer skillsEnthusiasm for beautyWritten communicationTeam-orientedTime management