Omnicell · 1 week ago
Account Manager - Strategic
Dallas, TX
Full-time
Hybrid
Mid Level
3+ years expOmnicell is seeking an Account Manager to drive growth and build long-term relationships within the healthcare industry. The role involves developing connections with key business executives, managing customer portfolios, and collaborating with internal teams to ensure customer satisfaction and meet annual quota targets.
Health CareHospitalMedical
Responsibilities
Demonstrate an understanding of industry drivers and trends that impact our customers and drive their business
Support health systems’ sales organization strategies; complete local site walk-throughs, provide product demonstrations, and serve as a key member of the health system account team
Develop and maintain relationships with senior-level executives at assigned accounts to identify opportunities, develop alliances, and ensure customer needs are met
Present educational information and contract proposals to assigned accounts
Work with internal teams to research, develop, and communicate corrective actions needed to resolve problems. Set appropriate expectations with internal teams and negotiate timelines to ensure deadlines are achieved
Lead a collaborative strategic account planning process, developing mutual performance objectives, implementation targets, and critical milestones with customers. Work with internal teams (Sales Support, Marketing, Operations, IT, Finance, Technical Support) to understand and meet customer requirements, providing direction and coordinating activities to support customer needs
Conduct presentations, demonstrations, and corporate site visits to raise awareness of Omnicell solutions. Communicate Omnicell’s business strategy and value propositions effectively to multiple levels within the customer organization
Develop account-specific business plans, execute them, and provide routine business updates. Identify opportunities for cross-selling new products, selling add-on and replacement solutions, and laying the foundation for customer success
Meet assigned goals for quota attainment, account strategy development, revenue retention and growth, and reference ability in assigned accounts. Negotiate and execute contract strategies as needed
Serve as both the internal and external customer liaison, acting as the customer sponsor. Monitor and support all activity through the appropriate part of our organization, escalating customer issues quickly if problems are not being addressed sufficiently. Ensure the highest levels of growth and customer satisfaction with Omnicell’s products and services
Qualification
Required
Bachelor's Degree and 3+ years of healthcare sales experience selling capital equipment, software, complex services/solutions, or successful completion of Omnicell's Field Development certification
High School Diploma and 5 years of healthcare sales experience selling capital equipment, software, complex services/solutions
Targeting Qualified Opportunities: Targets accounts based on total potential, likely profitability & probability of success
Cross-Functional Collaboration: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support
Value Proposition Design & Communications: Understands how value-based selling dramatically increases sales performance and profitability
Relationship Building: Initiating and maintaining strategic relationships with stakeholders inside and outside the organization (e.g., customers, peers, cross-functional partners, external vendors, and alliance partners) to advance business goals
Negotiation & Closing Skills: Understands how price and value tradeoffs dramatically impact win rates AND Omnicell financial performance
Preferred
Knowledge of complex sales processes (e.g., Miller Heiman, Challenger)
Understanding of relevant products/services/solution offerings in a technology company
Strong negotiation, conflict management, and customer service experience; experience acting as the issue resolution liaison for the customer
Advanced knowledge and experience with acute care hospitals and health systems
Proven ability to develop account-level strategic and tactical plans, successfully executing against measurable metrics
High level of financial acumen and negotiation skills
Proven success in generating and negotiating hospital contracts
Demonstrated leadership ability with a focus on influence, impact, and leading without formal lines of authority
Company
Omnicell
Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automated and business information solutions enabling hospitals and healthcare
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$170M2024-11-20Post Ipo Debt· $150M
2001-08-07IPO
2000-02-18Series Unknown· $20M
Leadership Team
R
Randall Lipps
Chairman, President, CEO and Founder
Nchacha E. Etta
Executive Vice President & Chief Financial Officer
Recent News
2026-01-09
2026-01-09
EIN Presswire
2026-01-09
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