HSBC · 2 weeks ago
US Contact Center Premier Specialist
Buffalo, New York, United States
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $54K/yrHSBC is a global bank committed to opening up a world of opportunity. They are seeking a US Contact Center Premier Specialist to provide expert service support in chat channels for Premier and Private Bank clients, ensuring customer satisfaction and effective resolution of queries.
Financial Services
No H1B
Responsibilities
Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner
Adhere to chat procedures and guidelines, takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank
Handle multiple banking products (credit card, internet banking, deposits)
Generate customer loyalty through strong knowledge of key products and services
Be responsible for achieving individual targets and goals within a team-based environment
Act as a role model for our Group values and behaviors (Open, dependable, Connected) supporting colleagues and customers to deliver superior customer service through these values
Value diversity, inclusion and collaboration amongst the team and different departments, and acts as a mentor to assist new joiners as required
Qualification
Required
Minimum of high school diploma or General Educational Development Test
Customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Take pride in delivering what is promised in line with the customer and service expectations
Ability to work in a high-volume, fast paced environment
Proficiency with personal computers and basic software packages
Excellent communication skills, as well as be a team player
Benefits
Wellness Hub
Industry-leading volunteerism policy
Generous matching gift program
Comprehensive program of immersive Sustainability and Climate Change Initiatives
Employee Resource Groups
Company
HSBC
HSBC is a banking and financial services organization that offers a range of services such as investment banking and asset management.
Founded in 1865
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$12.33B2025-12-01Post Ipo Debt· $1.45B
2025-09-10Post Ipo Debt· $1.5B
2025-03-03Post Ipo Debt· $6.5B
Leadership Team
Elie El Asmar
Chief Executive Officer
Georges Elhedery
CEO
Recent News
pv magazine USA
2026-01-23
2026-01-23
2026-01-23
Company data provided by crunchbase