Sunbelt Rentals, Inc. · 13 hours ago
Manager, Strategic Customer Support Teams
Centennial CO 80112
Full-time
Onsite
Mid, Senior Level
$71K/yr - $98K/yrSunbelt Rentals is the fastest growing rental business in North America, and they are seeking a Key Accounts Service Team Manager. In this role, you will provide optimum customer service while managing a team to ensure the highest level of customer satisfaction and operational efficiency.
ConstructionIndustrialResidential
Responsibilities
Manage daily operations through direction to hourly staff to meet all internal and external customer requirements
Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
Provide and administers performance feedback and coaching on a regular basis to each team member
Ensure availability to employees for providing appropriate coaching, counseling, direction and resolution
Ensure employees have appropriate training and other resources to perform their jobs
In conjunction with the HR Department, assist on resolving employee relations issues expressed by team members
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
Address and deliver disciplinary and/or performance corrective action according to company policy
Assist the Senior Manager with daily operation of the Key Account Team to include the development, analyses and implementation of staffing and training needs
Work as a member/leader of special or ongoing projects that are important to area/process improvement
Manage and approve payroll time cards for hourly staff
Manage all Strategic, National and Key Account customer orders and queries in accordance with Company Policy and Partnership Agreements
Manage all customer issues in accordance with Company Policy and the Partnership Agreements
Manage all customer complaints and route complaints quickly to the Senior Manager when there is difficulty in resolving the issue(s) effectively and on a timely basis
Communicate effectively with Strategic, National, and Key Account Managers on their customers’ activity, and ensure that the customers’ requirements are being delivered in accordance to their Partnership Agreement
Perform other duties assigned as assigned by the manager
Qualification
Required
Good working knowledge of the construction and rental industry
Previous experience in a customer service and manager role
Communicates clearly and concisely
Demonstrates effective listening skills
Embraces change and acts on suggestions to improve processes and service levels
Demonstrates the ability to effectively utilize Sunbelt's point of sales system (Wynne)
Maintains a strong customer service ethic, by demonstrating a positive approach toward the customers' needs
Must be a strong team player and enjoy supporting others to 'get things done'
Demonstrate strong organizational skills paying close attention to details in order to minimize mistakes
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Company
Sunbelt Rentals, Inc.
At Sunbelt Rentals, we provide the tools, equipment, and support our customers need to build and maintain the world around us.
Founded in 1983
10001+ employees
H1B Sponsorship
Sunbelt Rentals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (14)
2023 (13)
2022 (15)
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Brendan Horgan
Chief Executive Officer
Recent News
Research and Markets
2025-09-26
Seattle TechFlash
2025-09-04
Company data provided by crunchbase