Apply on Employer Site

Chase · 1 hour ago

J.P. Morgan Wealth Management - Vice President - Regional Support Lead - Washington and Oregon

10900 Ne 8Th St Ste 1150, Bellevue, WA, 98004, US

Full-time

Hybrid

Senior Level, Lead/Staff

$108K/yr - $171K/yr

10+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As the Regional Support Lead in Consumer Bank, you will support the region and serve as a liaison to the Market Directors, driving the execution of key strategies and collaborating with partners to enhance customer experience and operational efficiency.

BankingFinancial Services

Responsibilities

Leads and tracks regional focus on Deposit and Investment growth plans across markets, while identifying opportunities to develop, strengthen and/or deliver action plans and best practices to key bank partners and align people objectives across the region and within markets

Partners with Divisional support team to assist in the coordination, implementation and messaging of key business initiatives along with sharing of best practices in delivering on our passion to meet and exceed our customers expectation

Leads identification and sharing of best practices delivering on our passion to exceed our customer expectations

Partners with Market Directors and Branch Managers to support Banker performance and development through onboarding and training, workshops in the field to improve Banker effectiveness and product knowledge

Coordinates with Business Manager to understand scorecard results, coordinate business review plans and content all while partnering with Finance and Business Analysis Manager to meet staffing targets, with a focus on recruitment process and attrition tracking

Focuses on the Employee Experience by coordinating with Culture Council to understand and implement opportunities and recommendations on engagement

Qualification

Client-focused environmentCollaboration with banking areasTeam leadershipConsumer product acumenCommunication skillsInnovative thinkingMotivating othersFollow-throughAttention to detail

Required

10+ years proven experience leading teams or projects and coaching business leaders in a client-focused environment

High school degree, GED, or foreign equivalent

Innovative thinker with ability to deepen engagement with customers and provide an exceptional experience

Ability to create a climate in which people want to do their best, motivate and empower others by inviting input from each person and sharing ownership and visibility

Demonstrated ability to collaborate with other areas of Consumer Banking, Wealth Management & Business Banking

Strong communication skills, attention to detail and excellent follow-through

High degree of consumer product and technology acumen

Ability to travel 50% of the time