Evident · 4 days ago
Customer Success Manager
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
3+ years expEvident is a VC-backed technology startup headquartered in Atlanta, GA, specializing in third-party risk management solutions. They are seeking a Customer Success Manager to drive customer adoption and retention, manage account relationships, and collaborate with various departments to enhance customer experience.
ComplianceCyber SecurityIdentity ManagementRisk ManagementSecuritySoftware
Responsibilities
Customer Relationship Management
Serve as the primary point of contact for assigned customer accounts post-sale
Build trusted advisor relationships with customer stakeholders and executives
Lead onboarding, ongoing enablement, and regular business reviews
Adoption & Value Realization
Drive product adoption aligned to customer goals and use cases
Proactively identify risks to retention and take action to mitigate churn
Ensure customers clearly understand and achieve measurable value from Evident’s solutions
Renewals & Expansion
Own customer renewals
Identify and support expansion opportunities based on customer needs and outcomes
Maintain accurate forecasting and account health reporting
Cross-Functional Collaboration
Partner with Sales, Support, Product, and Engineering to advocate for customers
Provide structured feedback on customer trends, product gaps, and opportunities
Coordinate internal resources to resolve issues and deliver a strong customer experience
Operational Excellence
Maintain accurate account data, notes, and health metrics in CRM
Follow defined Customer Success processes while helping improve them over time
Contribute to playbooks, best practices, and scalable CS motions
Qualification
Required
3–6+ years of experience in Customer Success, Account Management, or a related client-facing role
Prior experience in an onboarding or implementation role
Experience managing a book of business with renewal and retention responsibility
Strong communication and presentation skills, including executive-level conversations
Proven ability to manage multiple accounts and priorities simultaneously
Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
Experience in SaaS, B2B technology, identity, security, or compliance solutions
Familiarity with customer health scoring and success metrics
Experience supporting mid-market and/or enterprise customers
Data-driven mindset with the ability to translate insights into action
Benefits
Full medical, dental, vision benefits and 401K
Unlimited PTO
Paid parental leave to support you and your family
Home internet stipend, virtual events, & more!
Company
Evident
Evident ID is a technology platform that helps businesses verify identity, credentials, and insurance to reduce risk and ensure compliance.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$42.8MKey Investors
Forté VenturesAspect VenturesNew Enterprise Associates
2022-09-06Series C· $14M
2019-05-09Series B· $20M
2017-09-19Series A· $8.8M
Leadership Team
David Thomas
Founder & CEO
Dana Warszona Thomas
Chief Operating Officer
Recent News
2025-12-30
2025-12-30
Business Insider
2025-12-08
Company data provided by crunchbase