Cedars-Sinai · 22 hours ago
Patient Access Rep IV - Patient Access Contact Center - Quality Assurance - Full-Time, Hybrid
6500 Wilshire Blvd, Los Angeles, CA, 90048, US
Full-time
Hybrid
Mid, Senior Level
$27.63/hr - $42.83/hr
3+ years expCedars-Sinai is a leader in providing high-quality healthcare, and they are seeking a Patient Access Rep IV to perform all admissions activities for patient registration and ensure financial clearance. The role requires expertise in patient access processes, insurance verification, and training front-line staff while maintaining excellent patient relations.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Registration for treatment
Obtains financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, or product website use on all government and non-government accounts
Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN
Performs proper selection of physician. Recognizes privileging issues (physician suspensions). Knows how to handle and resolve physician privilege and suspension issues
Demonstrates excellent patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served
Independently handles inquiries and escalates issues and follows through to resolution with appropriate notification to management. Makes sound decisions if management unavailable
Demonstrates collection skills. Able to determine and explain patient financial obligation (deductibles) and collect funds. Meets or exceeds cash collection goals. Reconciles petty cash if applicable
Interacts with physicians and specialty departments to assure accurate intake of information required for registration and account adjustments
Demonstrates proficiency regarding navigation and entering patient and financial information in the hospital ADT system and associated systems. Demonstrates skill level allowing consideration for super user status
Train front line staff on forms, explanations and proper protocol for signature procurement, and understanding and updating applications used to manage patient accounts. Assist front line staff with patient inquiries and system questions. Assist customer service team with challenging situations
Compose business correspondence, reports and spreadsheets upon request
Develops and maintains courteous working relationships with peers in client departments
Qualification
Required
High School Diploma / GED required
Three (3) years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably within the department or the Cedars-Sinai health system required
Preferred
Bachelor's Degree in Hospital Administration or equivalent preferred
Certified Healthcare Access Associate (CHAA) preferred upon hire
Prior quality assurance or call monitoring experience within healthcare, customer service, or contact center operations is preferred
Experience with EPIC scheduling (Cadence, Referrals, or Decision Tree workflows) is preferred
Familiarity with Genesys Cloud, NICE, or similar platforms is beneficial
Company
Cedars-Sinai
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.
10001+ employees
H1B Sponsorship
Cedars-Sinai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (91)
2023 (81)
2022 (92)
2021 (92)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$63.31MKey Investors
American Academy of Orthopaedic SurgeonsCalifornia HealthCare FoundationNational Heart, Lung and Blood Institute
2023-12-01Grant· $0.01M
2023-05-25Grant· $28M
2022-06-16Grant· $7M
Leadership Team
Thomas Priselac
President/CEO
David Wrigley
Executive Vice President Finance, CFO and Treasurer
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