Washington State Department of Social and Health Services ยท 10 hours ago
DSHS HCLA Customer Service Specialist 3
Everett, WA
Full-time
Onsite
Mid Level
3+ years expWashington State Department of Social and Health Services is seeking a motivated and experienced Customer Service Specialist 3 to join their dedicated team in Everett, WA. The role involves serving as the primary point of contact for clients and stakeholders, assisting with inquiries related to Home and Community Services programs.
GovernmentHealth CareSocial Assistance
Responsibilities
Independently responding to and guiding clients, families, and advocates with questions or issues related to accessing and using services and agency specific web tools, applications and/or online systems through telephone and office interactions
Identifying issues, and determining procedural steps necessary to bring resolution
Directing inquiries in a timely manner about services and eligibility requirements
Assisting clients with the submission of necessary forms for the financial applications to facilitate the intake process
Processing incoming and outgoing mail, packages, and other delivered items from vendors, handling urgent and confidential documents
Operating multiple computer applications and software to document and for data entry
Qualification
Required
High school diploma or equivalent and three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems
One year of experience as a Customer Service Specialist 2
Equivalent education/experience
Skilled in phone and email interactions, ensuring clarity and professionalism
Effectively handles complaints and guides customers with patience and efficiency
Experienced with multiple computer programs like Microsoft Word, Excel, Outlook, and Access
Thrives in fast-paced environments, balancing multiple tasks with efficiency
Benefits
Snohomish County employees are eligible to receive an Orca Card for transportation needs.
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
H1B Sponsorship
Washington State Department of Social and Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
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