Software Migration Coordinator jobs in United States
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Gerber - MCT Cutter · 1 day ago

Software Migration Coordinator

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Lectra is a major player in the fashion, automotive, and furniture markets, contributing to the Industry 4.0 revolution. The Software Migration Coordinator is responsible for coordinating the update process for new software releases, ensuring customer eligibility, and managing communication between technical teams and account managers.

Information TechnologyManufacturing

Responsibilities

Coordinate with SW Call Center Manager and Marketing team new release roll outs
Create follow-up email template to inform customer about new release / new functionality and necessary Hardware Requirements
Proactively follow up with evolution contract customers about new releases available
Inform account manager of customers update interest and about the training needs that come with the new release as applies
Track the entire update process per customer in Salesforce
Verify customers installed base if correct and associated contract status
Define which new Software packaged the previous Software packages migrate to; request licenses necessary for the update through Oracle, cut the licenses and assure that installed base is up to date
Update hardware keys if needed; Ship Key, licenses and software
Dispatch customer updates to proper technical team member for the installation
Monitor customers update process
Once update is completed, communicate to Account Manager to follow up on training needs
Monitor and report on monthly bases update process per application, per country (US, CN and MX)
Coordinate new software sales installations
Assure all maintenance licenses and reporting licenses for cutters are shared with the customer in a timely manner and tracked in sales force
Monitor on a weekly bases all expiring licenses and assure the customers will have the needed valid licenses in place
Other administrative customer service duties as assigned

Qualification

SalesforceCustomer serviceMicrosoft OfficeSAPBilingual EnglishBilingual SpanishAnalytical skillsCommunication skillsOrganizational skillsProblem solvingAttention to detail

Required

At least 1 year of customer service experience
General Microsoft Windows experience
Knowledgeable with Microsoft Office products (Word, Excel, and Outlook)
Ability to navigate a computer and input data into a data entry program
Excellent verbal and written skills in English and Spanish or French
Familiarity with Salesforce and SAP or similar CRM system
Excellent listening, organizational, analytical, and problem solving skills
Strong team player with an ability to work effectively across departments and functions
Capacity to learn quickly and adapt to changing priorities
Positive demeanor in dealing with internal and external customers in fast-paced and sometimes stress-filled interactions
Possess excellent communication skills, both written and verbal
Excellent attention to detail

Preferred

College degree preferred
Fluent in English and Spanish (French a plus)

Company

Gerber - MCT Cutter

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MCT has a combined 80 plus years of experience in print finishing and digital die cutting solutions for specialty graphics.
dateFounded in 2011
location
Milwaukee, Wisconsin, USA
people-size501-1000 employees
web-link
http://mctdigital.com/

Funding

Current Stage
Late Stage
Total Funding
$1.49M
2018-10-02Acquired
2016-05-24Series Unknown· $0.69M
2014-05-07Series Unknown· $0.8M
Company data provided by crunchbase