WestRock Company · 15 hours ago
Sr. Coord, Customer Service
Clinton, IA
Full-time
Onsite
Mid, Senior Level
2+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, and they are seeking a Senior Coordinator for Customer Service. The Account Manager will manage customer accounts, process orders, coordinate production requirements, and ensure timely delivery of products while maintaining strong customer relationships.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Receive and record customer orders accurately and in a timely manner
Respond to customer inquiries regarding pricing options, product availability, and suitability for customer processes
Prepare quotes and estimates in accordance with established pricing structures
Coordinate new business review projects and provide daily production status updates
Check inventory levels and order materials from approved vendors as necessary to fulfill customer orders
Schedule and prioritize customer orders to meet delivery commitments
Arrange product delivery through established carriers
Record, research, and resolve customer complaints within established guidelines
Escalate complex or sensitive issues as appropriate for resolution
Assist with recovery of aged receivables
Coordinate internal resources to deliver value-added services to customer accounts
Develop and maintain strong customer relationships that contribute to product, pricing, and service strategy planning
Support management and sales teams in developing new market opportunities within the assigned territory or market
Perform other departmental duties as assigned
Qualification
Required
Bachelor's degree in Marketing or a related field, or equivalent experience
Minimum of 2–5 years of relevant experience
Ability to understand and apply departmental policies and procedures
Strong oral and written communication skills with the ability to interact effectively with management, employees, and customers
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
Ability to learn machine capabilities, pricing models, and estimating processes
Strong numerical aptitude and attention to detail
Excellent problem-solving skills
Experience with data entry systems
Ability to work effectively in a team-oriented environment
Preferred
AS-400 experience preferred
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase