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Chase · 1 day ago

User Research, Senior Associate - Surveillance

8181 Communications Pkwy Bldg F, Plano, TX, 75024, US

Full-time

Onsite

Mid Level

3+ years exp

Chase is a leading financial institution, and they are seeking an Experience Research Senior Associate in Surveillance to enhance user experiences through advanced research methods. This role involves conducting research studies, analyzing data, and collaborating with cross-functional teams to integrate user insights into product development.

BankingFinancial Services

Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights

Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement

Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings

Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications

Stay current with industry trends and incorporate knowledge into team insights

Qualification

User experience researchQuantitative research methodsQualitative research methodsData analysisUser experience design principlesSurvey designInterview designEthnographyResearch methodologiesCollaborationCommunicationProblem-solving

Required

3 years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques

Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis

Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences

Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs