State of Florida · 2 days ago
INTERVIEWING CLERK - 60022581
Miami, FL
Part-time
Onsite
Entry Level
$35K/yr - $35K/yr
2+ years expThe State of Florida is seeking an Interviewing Clerk to assist in the public assistance application process. This role involves providing excellent customer service, interviewing applicants, and ensuring accurate information is collected for eligibility determinations.
Government Administration
Responsibilities
Interviewing and screening applicants for public assistance programs to gather required information
Front desk support, providing direct customer service and guiding individuals based on their needs
Reviewing and recording applicant/client information to support eligibility determinations (initial and ongoing)
Referring eligible applicants to appropriate public assistance and support programs
Assisting with intake and routine forms, ensuring documents are completed correctly and on time
Scheduling appointments and following established procedures
Preparing reports (regular and special) as needed
Performing general clerical duties as assigned
Qualification
Required
High school diploma (or equivalent) and two (2) years of clerical or public-contact experience
College education from an accredited institution or vocational/technical training may substitute for experience at the following rates: + 30 hours per semester, or 45 hours per quarter, or 710 classroom hours = one year of experience
Working knowledge of policies, procedures, laws, and programs related to the agency's services
Strong communication skills and the ability to obtain and verify information professionally
Ability to analyze and interpret written, numerical, and verbal data from multiple sources
High attention to detail with the ability to enter data accurately into computerized systems
Comfort navigating multiple computer screens and completing/reviewing basic documents and forms
Basic arithmetic and strong documentation skills (clear, concise, accurate records)
Excellent customer service—able to interact with the public in a tactful, courteous, and effective manner
Strong computer proficiency, including exceptional typing skills
Ability to follow written and oral instructions and plan/organize work to meet timeliness requirements
Ability to review for accuracy/completeness and maintain an organized filing system
Preferred
Previous experience working for the Access Program (preferred)
Bilingual (English/Spanish) (preferred)
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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