North Orange County Community College District · 2 hours ago
IT Technician II
Anaheim, CA
Full-time
Hybrid
Mid Level
$6,617/mo - $7,985/mo
4+ years expNorth Orange County Community College District is seeking an IT Technician II responsible for installing and maintaining computer hardware and software, as well as maintaining local area network systems. The role involves providing technical assistance and guidance to end users, troubleshooting issues, and managing network systems and servers.
Higher Education
No H1B
Responsibilities
Installs, configures, tests, and maintains hardware and software including workstations, printers and other computer-related devices, and new and upgraded software
Develop scripts to distribute images and installation packages
Create, test, manage, troubleshoot and maintain operating system images for all platforms in production
Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users
Manage out-of-warranty hardware repairs including recommendations of parts to be ordered
Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs
Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software, user accounts, and web pages for District departments and personnel
Manages the phone system and main circuit; communicates with staff on phone requests and issues
Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges
Runs and monitors the daily production schedule and operates Enterprise Server Systems
Assists with Server installations and setups
Processes work requests and prioritizes tasks maintaining records of completed tasks
Create, test, manage, troubleshoot and maintain documentation including: checklists for image creation, driver versions per image, image updates in progress and required
Researches and determines appropriate need for workstation hardware, software, printer and copier; provides recommendations on the purchase of hardware, software and peripherals and maintains contact with technology vendors
Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage
Prepares and maintains a variety of records, logs and reports concerning work procedures, materials, parts, inventory and the repair and maintenance of equipment and software
Evaluate equipment to determine whether to repair in-house, send out, or surplus
Communicates with other departments and staff to determine their technology needs and provides solutions
Train team members in technical areas to improve skills
Develop, conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation
Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner
Deliver, assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly
Performs a variety of skilled and technical duties related to the troubleshooting, repair and adjustment of multimedia systems and other computer equipment
Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events
Performs related duties as assigned
Qualification
Required
Two (2) years of college coursework in Computer Electronics, computer Sciences or a related field
Minimum of four (4) years' experience installing and maintaining hardware and software in a network environment
Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position
Knowledge of current computer hardware, software and related peripherals
Knowledge of various computer software applications
Knowledge of video conference equipment
Knowledge of the District telephone system, maintenance and repair
Knowledge of web page creation, publication and maintenance
Knowledge of principles and practices of electronics as related to computer hardware and peripherals
Knowledge of electronic theory and circuit analysis skills
Knowledge of the principles, practices and techniques of training and providing technical instructions
Knowledge of the correct English usage, grammar, spelling, punctuation and vocabulary
Ability to analyze situations accurately and adopt a certain course of action
Ability to plan, organize and prioritize work
Ability to lift up to 80 pounds
Ability to meet schedules and time lines
Ability to communicate effectively, both orally and in writing
Ability to understand and follow oral and written directions
Ability to establish and maintain effective working relationships with others
Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment
Preferred
Experience installing, configuring, and maintaining Windows and macOS systems, mobile devices, and peripherals
Knowledge of networked environments, including LAN/WAN, basic security, and workstation-level configuration
Familiarity with video conferencing systems, multimedia equipment, and phone systems management
Ability to troubleshoot and repair hardware and software issues, including out-of-warranty equipment
Experience creating and maintaining system images, drivers, and documentation
Skill in using IT ticketing systems, managing work requests, and maintaining detailed logs and records
Experience providing technical training and support to staff and end users
Ability to research, evaluate, and recommend hardware, software, and technology solutions
Demonstrated commitment to diversity, equity, and inclusion, fostering an inclusive and welcoming environment
Strong communication skills
Problem-solving and organizational skills, with the ability to meet deadlines and prioritize tasks
Willingness to learn and apply emerging technologies to improve efficiency and support operations
The ability to address the needs of diverse student and/or employee populations
Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment
Benefits
Flexible/Hybrid Work Program
Company
North Orange County Community College District
The North Orange County Community College District (NOCCCD) is one of the premiere community college districts in California, providing quality education to more than 58,000 students.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase