BD (Tissuemed Ltd) · 1 week ago
Senior Manager, Solution Deployment
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a Senior Manager, Solution Deployment - Program Management to lead a team focused on serving strategic specialty customers. This role involves managing implementation projects, ensuring customer satisfaction, and driving continuous improvement across various departments.
Health CareHospitalMedicalMedical Device
Responsibilities
Builds a strong, diverse team environment with a culture of teamwork, collaboration, continuous improvement, and customer- focused excellence
Fosters strong relationships with sales and service teams supporting the implementation lifecycle experience
Adheres to practices, tools and standards for communicating information to teams, peers, executive leadership, and customers implementation activities
Works collaboratively cross-functionally to drive quality, successful and efficient implementations, upgrades and escalation management experience for BD customers
Hires, develops and leads a high performing team that demonstrates an understanding of how to work within the larger Solution Deployment and MMS/RxA organization
Possesses a growth mindset, actively seeking feedback to reflect on own performance and managerial capabilities
Constructively coaches and gives feedback to support others' development
Utilizes available metrics and resources to drive the team to achieve established goals in a proactive manner on time and on budget; removes obstacles when present to ensure team success
Monitors and controls expenses in alignment with budget
Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes
Acts as escalation point for internal and external needs
Ability to manage complex and multi-faceted customer issues by leveraging strong relationships both internal and external
May act as a Platform Liaison and provides product feedback, technical insight, and customer requirements to senior management, organizational readiness teams, and R&D
Utilizes internal and external trends and analyzes business, financial, operational, and technical data to achieve strategic goals and objectives, prioritizing workload when necessary
Embraces and drives a culture of change through continuous improvement. Leads by example, guided by the BD Way
Provides guidance to employees in general product knowledge, solution deployment processes and escalation management
Often leads projects/initiative teams that impact the Solution Deployment team and the business unit (Continuous Improvement, Platform liaison, Centers of Excellence)
Creates and maintains standardized tools, templates, and process documentation to ensure consistency across the team, and holds team members accountable for compliance with established standards
Qualification
Required
Bachelor's degree required
8+ years of experience in medical devices or healthcare
Ability to contribute to operational and strategic development of the organization
Exhibits considerable decision-making capability, sensitivity to accuracy and timeliness, ability to train and evaluate talent
Excellent written, verbal and interpersonal communication skills
Experience managing virtual teams and demonstrated ability to lead in a matrixed environment
Possesses excellent organizational skills with the flexibility to readily adapt to change
Must be detail oriented, and demonstrate the ability to multitask and implement complex projects consistent with established company and customer objectives
Driving requirements dictate the candidate possess and maintain a valid driver license and be at least 21 years old. Must meet BD's auto safety standards
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
Ability to work independently from home office
Home based position with travel. Travel may range from 25 - 50%, overnight travel. Position requires flexible working hours, including some nights and weekends
Preferred
Master's degree or higher
Previous management experience is strongly preferred
Experience with retail pharmacy, closed-door pharmacy, and pharmacy automation solutions preferred
Experience with software and/or device implementation/deployment highly desirable
Benefits
Valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD (Tissuemed Ltd)
Experts in bioadhesives: Tissuemed develops and markets adhesive films to prevent air, blood and fluid leaks encountered in surgery.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.05M2021-12-09Acquired
2015-06-01Grant· $0.05M
Recent News
2025-02-21
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