Sr Client Service Specialist jobs in United States
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KeyBank · 1 day ago

Sr Client Service Specialist

positionUnited States
timeFull-time
remoteOnsite
senioritySenior Level
money$51K/yr - $78K/yr
date5+ years exp

KeyBank is a leading financial services company focused on commercial banking and payments. The Senior Client Service Specialist will manage complex servicing needs for KeyBank’s commercial card program clients, ensuring a best-in-class service experience while performing account maintenance and supporting integration efforts.

Banking
badNo H1Bnote

Responsibilities

Support card program inquiries from clients, internal teams, and vendor partners
Perform account maintenance with attention to accuracy and achievement within Service-Level-Agreements (SLA)
Assist with simultaneous product integration projects that may include a client training aspect
Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues
Provide process improvement guidance to enhance efficiencies to leadership
Facilitate website portal training and customization options/needs
Safe handling and security of sensitive client data

Qualification

Financial services experienceClient escalation managementProblem solvingProcess improvementMicrosoft Office proficiencyCommunication skillsOrganizational skillsTime managementAttention to detailTeam playerCommercial card experienceProduct/sales supportFintech industry experienceAPI knowledgeERP knowledgeCRM knowledgeExpense Management Software

Required

Five + years in financial services or banking experience, commercial and/or consumer preferred
Experience in client escalation management/ client support
Excellent problem solving and and effectively analyze client needs
Strong internal and external communication skills
Organizational skills, including ability to prioritize work
Must be able to handle fast paced, ever changing work environment
Excellent time management skills
Attention to detail
A team player with proven ability to build strong collaborative relationships with internal partners
Dedicated to exceeding the expectations of clients
Ability to identify inefficient processes, recommend solutions
An ability to change, influence others, and foster teamwork
Proficiency with PCs and standard Microsoft Office software

Preferred

Background experience with: Commercial card
Product/sales support
Financial or fintech industry experience, including work with technical details or requirements such as API knowledge, ERP, and CRM
Transmissions and File Feeds
Expense Management Software

Company

KeyBank

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At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
dateFounded in 1849
location
Cleveland , Ohio, US
people-size10001+ employees
web-link
https://www.key.com

Funding

Current Stage
Late Stage

Leadership Team

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Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
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Holly Santoro
Executive Administrator to the Chairman & CEO
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Recent News

Morningstar
MYR Group Inc. to Attend KeyBanc Capital Markets Investor Conference in September
2023-08-28
Company data provided by crunchbase