Patient Service Representative, Full-Time jobs in United States
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Mercy · 2 days ago

Patient Service Representative, Full-Time

positionMercy Hospital St Louis
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Mercy is a healthcare organization seeking a Patient Service Representative to support the Mammography team. The role involves scheduling diagnostic mammograms and breast ultrasounds, managing patient appointments, and ensuring excellent patient support.

AssociationChild CareFertilityHealth CareRehabilitation
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H1B Sponsor Likelynote

Responsibilities

Coordinate Scheduling: Communicate and work closely with the Mammography team to schedule diagnostic mammograms and breast ultrasounds promptly and accurately
Appointment Management: Confirm patient appointments and provide clear instructions regarding preparation and arrival. Follows MQSA guidelines for obtaining priors and sending them to outside facilities
Follow-Up Communication: Assist in preparing and sending surgery follow-up letters to patients and referring providers
Ensure Timely Follow-Up: Track patients with BI-RADS categories 0 (incomplete), 3 (probably benign), 5 (highly suspicious), and 6 (known biopsy-proven malignancy) to ensure appropriate next steps are scheduled
Patient Support: Serve as a resource for patients, answering questions and addressing concerns related to diagnostic imaging appointments

Qualification

EPIC scheduling systemsMicrosoft WordMicrosoft ExcelOrganizational skillsCustomer serviceData analysisCommunication skillsProblem solving

Required

High school diploma or equivalent required; healthcare or medical office experience preferred
Strong organizational and communication skills
Ability to work collaboratively with clinical teams and maintain confidentiality
Proficiency in EPIC scheduling systems and basic computer applications

Preferred

Intermediate to advanced Microsoft Word and Excel
Expanded Epic knowledge with basic report writing
Ability to collect and analyze data
Excellent communication, customer service and problem solving skills required

Benefits

Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period

Company

Mercy

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Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
dateFounded in 1986
location
Saint Louis, Missouri, USA
people-size10001+ employees
web-link
https://www.mercy.net/practice/mercy-hospital-st-louis/

H1B Sponsorship

Mercy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (18)
2023 (16)
2022 (15)
2021 (15)
2020 (9)

Funding

Current Stage
Late Stage
Total Funding
$2.2M
Key Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M

Leadership Team

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Mike Mudd
Chief Operating Officer
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David Argueta
President
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Recent News

PR Newswire
Mercy Joins Clinical Study for Blood Test That Screens for Multiple Types of Cancers
2026-01-09
Arkansas Business — Business News, Real Estate, Law, Construction
Rhett Stover Named President of Mercy Northwest Arkansas
2025-11-20
Talk Business & Politics
Mercy taps Rhett Stover to lead its Northwest Arkansas operations
2025-11-20
Company data provided by crunchbase