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Teladoc Health · 21 hours ago

Salesforce Developer

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $125K/yr

5+ years exp

Teladoc Health is a leader in virtual care, empowering individuals to live healthier lives. They are seeking a highly skilled Salesforce Developer to enhance their Salesforce ecosystem, focusing on Service Cloud capabilities and collaborating with cross-functional teams to deliver scalable solutions.

Health CareMental HealthmHealthPrimary and Urgent CareTelehealthWellness

No H1B

Responsibilities

Develop and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Triggers, and SOQL/SOQL

Lead development efforts across Service Cloud, including:

Case Management automation and workflow enhancements

Omni-Channel routing, presence configurations, and Supervisor tools

Knowledge article lifecycle management and search tuning

Live Agent/Chat and Messaging configurations

Collaborate with Mobile, UI, Agentforce, and cross-functional teams to deliver seamless, integrated solutions

Translate business requirements into scalable and maintainable technical designs

Build and maintain integrations using REST/SOAP APIs, platform events, and middleware

Conduct code reviews and ensure adherence to Salesforce development best practices

Troubleshoot production issues and drive root-cause analysis and remediation

Participate in Agile ceremonies and support sprint planning, estimation, and release readiness

Maintain comprehensive technical documentation including designs, data flows, and architecture

Qualification

Salesforce developmentService CloudApexLightning Web ComponentsIntegration patternsAgile/Scrum methodologiesSalesforce Certified Platform AdministratorSalesforce Certified Platform DeveloperProblem-solving skillsEffective communicationCross-functional collaborationAttention to detailContinuous learning

Required

5+ years of hands-on Salesforce development experience in medium-to-large org environments

Strong expertise in Service Cloud, including: Case Management, Omni-Channel routing and configurations, Knowledge management (article types, visibility, search tuning), Live Agent/Chat and Messaging

Advanced technical proficiency with: Apex (classes, triggers, batch, schedulable), Lightning Web Components (LWC), Flows and declarative automation

Strong understanding of integration patterns (REST, SOAP, platform events)

Experience working within Agile/Scrum methodologies

Salesforce Certified Platform Administrator

Salesforce Certified Platform Developer