IT Application Support Analyst II - Product Management jobs in United States
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HENSEL PHELPS ยท 7 hours ago

IT Application Support Analyst II - Product Management

Hensel Phelps is a leading employee-owned general contractor specializing in construction and facility services across various markets. The IT Application Support Analyst II - Product Management role involves defining product vision and strategy, conducting market research, collaborating with cross-functional teams, and overseeing end-to-end product development to ensure alignment with business goals.

Construction
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Define and communicate product vision and strategy aligned with business goals
Conduct market research, competitive analysis, and gather customer feedback to inform product direction
Develop and maintain product roadmaps, prioritizing features and enhancements for maximum business value
Collaborate with cross-functional teams (engineering, design, stakeholders) to translate business needs into technical requirements and user stories
Oversee end-to-end product development, ensuring high-quality, on-time delivery within budget
Manage vendor relationships, negotiate agreements, and report on budget line items
Lead user acceptance testing (UAT), analyze data and user feedback, and drive continuous product improvement
Establish and track key performance indicators (KPIs) to measure product success and user satisfaction
Facilitate effective communication between technical and non-technical stakeholders
Plan and support product provisioning, deprovisioning, and staff training for smooth operational transitions
Prepare and deliver regular reports on product performance, project status, and key milestones to senior management

Qualification

Product ManagementSQL/NoSQLTroubleshootingDatabase ManagementTechnical DocumentationCustomer ServiceAnalytical SkillsInterpersonal SkillsPresentation SkillsTeam Collaboration

Required

College diploma or university degree in the field of computer science, information systems, and/or 4+ years equivalent work experience
In-depth, hands-on knowledge of and experience with enterprise and desktop applications
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Broad knowledge of programming languages and techniques, including SQL/NoSQL
Able to develop and interpret technical documentation for training and end-user procedures
Knowledge of trends in technology relating to software applications
Security Awareness
Experience with building and maintaining databases for query and problem tracking
Good understanding of the organization's goals and objectives
Highly self-motivated and directed
Ability to absorb new ideas and concepts quickly
Good analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conduct research into software development and delivery concepts, as well as technical application issues
Ability to present ideas in business-friendly and user-friendly language
Very strong customer service orientation
Excellent written, oral, interpersonal, and presentational skills
Experience working in a team-oriented, collaborative environment

Benefits

Company-paid medical insurance
Life insurance
Accidental death & dismemberment
Long-term disability
401(K) retirement plan
Health savings account (HSA) (HSA not available in Hawaii)
Employee assistance program (EAP)
Employee-paid enrollment in vision and dental insurance
Paid time off
Annual bonus plan
Company cell phone or cell phone allowance
Vehicle or vehicle allowance
Cost-of-living adjustment (COLA)

Company

HENSEL PHELPS

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Hensel Phelps Construction is a general contractor with a range of projects including construction and renovation.

H1B Sponsorship

HENSEL PHELPS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (7)
2022 (7)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage

Leadership Team

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Michael Choutka
Chairman and Chief Executive Officer
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Jennifer Scholz
Chief Financial Officer
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Company data provided by crunchbase