Technical Support Representative jobs in United States
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CVS Health · 12 hours ago

Technical Support Representative

positionAtlanta, GA
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$17/hr - $31.30/hr
date0+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS store employees and ensure outstanding customer service through effective problem resolution.

Health CareMedicalPharmaceuticalRetailSales
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H1B Sponsor Likelynote

Responsibilities

Document problems, complete problem tickets, and request information in the support tools
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Effectively manage call workload
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment
The full-time employee will work 5 days a week and must be able to work one weekend shift a week

Qualification

Technical supportCall center experienceComputer hardwareSoftware applicationsCustomer serviceProblem-solvingTeam collaboration

Required

6 months of technical and/or call center experience
High School Diploma or GED required or 2 years equivalent experience

Preferred

Experience in a help desk/call center environment providing technical support in a retail environment
Experience using computer hardware and software applications

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Company

CVS Health

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CVS Health is a health solutions company that provides an integrated healthcare services to its members.
dateFounded in 1963
location
Woonsocket, Rhode Island, USA
people-size10001+ employees
web-link
https://www.cvshealth.com/

H1B Sponsorship

CVS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$4B
Key Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity

Leadership Team

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David Joyner
President and Chief Executive Officer, CVS Health
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Chandra McMahon
SVP & CISO
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Recent News

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2026-01-16
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2026-01-16
Livemint.com
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2026-01-13
Company data provided by crunchbase