Helpdesk Support jobs in United States
cer-icon
Apply on Employer Site
company-logo

PATENAUDE & FELIX, APC ยท 1 week ago

Helpdesk Support

positionSan Diego, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$24/hr - $25/hr

Patenaude & Felix, APC is a civil litigation law firm based in San Diego, CA, seeking a dedicated Helpdesk Support to join their team. The role involves providing critical technical support to employees, ensuring systems remain secure and operational while educating users on cybersecurity best practices.

Law EnforcementLegal

Responsibilities

Provide first-level technical support for hardware and software issues related to computer and network security
Install Patches on computers to comply with the company's cybersecurity policies
Assist users in troubleshooting issues and offer solutions via phone, email, or in-person communication
Document incidents and service requests in a ticketing system, ensuring all information is accurate and complete
Monitor and manage helpdesk tickets to ensure timely resolution and responses to client inquiries
Educate users on cybersecurity best practices and safe computing habits to prevent security incidents
Coordinate with senior technicians and IT staff to escalate complex issues as necessary
Participate in regular training and professional development to stay current with industry trends and technologies

Qualification

Cybersecurity knowledgeTechnical supportComputer systems knowledgeTicketing systems familiarityWillingness to learnCommunication skillsProblem-solving abilityOrganizational skills

Required

Computer Science, Computer Information System Graduate
Some cyber security training/experience
Some training/experience writing code
Some knowledge of computer systems, networks, and security software/scenarios
Excellent communication skills, both verbal and written, to interact effectively with users and team members
Ability to analyze and solve problems quickly in a fast-paced environment
Familiarity with ticketing systems and remote support tools
Strong organizational skills and ability to manage multiple requests simultaneously
Willing to learn

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Company

PATENAUDE & FELIX, APC

twittertwitter
company-logo
PATENAUDE & FELIX, APC is a law practice company based out of 9619 Chesapeake Drive. Suite 300, San Diego, California, United States.
dateFounded in 1991
location
San Diego, California, USA
people-size51-200 employees
web-link
https://www.pandf.us/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase