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Bastian Solutions · 13 hours ago

Customer Support Specialist

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bastian Solutions is a Toyota Advanced Logistics company that specializes in automated solutions for distribution, manufacturing, and order fulfillment centers. They are seeking a Customer Support Specialist to provide premium support to customers, manage software changes, and assist internal operations with technical issues.

Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation

No H1B

Responsibilities

Write and execute complex MS SQL queries

Manage all change management per standards for Exacta software bug fixes and promotes

Create/manage the change through the Exacta system with approvals etc

Test and request internal Bastian Software resources as needed for software testing of any changes and fixes to Exacta. Work with the customer to make sure that valid testing has been completed and verified

Schedule time to install the approved tested changes into production

Software and drivers for printers used by the Exacta Suite

Printers - troubleshoot local printing for all pack stations, manifest stations and office stations that label printers to print from the Exacta applications

Troubleshoot root cause of isolated PC issues for all Exacta stations mentioned above

Communication with Bastian Software Solutions Customer Support

Access to Bastian Solutions online ticketing system - log all tickets to Bastian Software Solutions Support that need additional assistance for resolution

Primary responsibility is dedicated to meeting requirements of Customer Support contract

Once the Deployment Specialist has created the project's environment, work to set up application configuration for a project's modules

Gather warehouse configuration from the project manager and set up customer's information on products, locations, zones, etc. within the test environment

Interface with the Project Manager and QA team to validate that configurations are working as desired in the project test environment and ensure satisfaction

Track issues found in testing in TFS with work items following existing processes

Solicits feedback from the Operations team on set-up improvements to help facilitate and streamline implementations and submits to the Project Manager. The goal is to shorten the implementation timeline and improve the quality of the initial install

Assist the QA group in their efforts as needed to develop test plans and perform testing

The Operations Support Analyst will be an integral participant in testing, debugging, and supporting the Project team through the implementation phase