Regions Bank · 1 day ago
Ascentium Customer Service Specialist
Houston, TX
Full-time
Onsite
Entry Level
$42K/yr - $50K/yr
1+ years expRegions Bank is dedicated to providing a supportive work environment for its associates. The Customer Service Specialist at Ascentium Capital is responsible for handling inbound customer calls, resolving issues, and ensuring customer satisfaction while adhering to company policies.
BankingInsurance
Responsibilities
Receives customer phone calls and resolves issues/concerns if necessary
Researches accounts to discover pertinent information and issues
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Responds to billing inquiries
Handles verification of pay histories and quote payoffs
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Works with either close supervision or under clearly defined procedures
Qualification
Required
High School Diploma or GED
One (1) year of customer service experience
Ability to manage multiple priorities
Ability to learn additional systems as needed
Ability to work in a team environment when applicable
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong attention to detail and proof-reading skills
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
Benefits
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Company
Regions Bank
Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.
10001+ employees
H1B Sponsorship
Regions Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (40)
2023 (41)
2022 (42)
2021 (32)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-06Acquired
Leadership Team
Brian Happel
Executive Vice President and Fort Worth Market CEO
Daniel Hobbs
Executive Vice President, Head of Corporate Finance and Business Lines CFO
Recent News
2024-04-30
Business Journals
2024-04-28
Company data provided by crunchbase