EF World Journeys · 19 hours ago
On Tour Support Coordinator, Seasonal
United States
Full-time
Remote
Entry Level
$22/hr - $22/hr
1+ years expEF World Journeys is looking for an On Tour Support Coordinator to join their dynamic Emergency Response and Preparedness team. This role involves handling incoming on-tour incidents for customers and providing empathetic service while solving complicated problems.
Leisure Travel & Tourism
Responsibilities
Communicate with travelers by phone, email, or messaging and support them with on-tour issues that arise, including flight challenges, medical incidents, COVID isolation, tour quality concerns, and more
Work in close coordination with Traveler Support, Tour Directors, and Flights and Operational colleagues to provide a supportive and cohesive customer experience
Partner with colleagues on-call in other shifts to create a seamless handoff for the customer
Approach every case believing that nothing is impossible – this work requires creative problem-solving, grace under pressure and a commitment to a beautiful customer experience
Maintain consistency in process and procedure to ensure a smooth customer transition between shifts
Work 5 shifts a week totaling 40 hours a week. Shift options for the full week (Monday through Sunday) are listed below in Eastern Time and include a 30-minute break. •Please note you will be hired into a shift slot and will be required to work that for the duration of your contract. 4 X 10 hour shifts are possible upon request and approval
Qualification
Required
1+ year in a customer-facing role
You're a strong communicator who understands the importance of clear, concise, and factual written and verbal communication and you can easily adapt your style to your audience
You keep an even keel and maintain a clear head when working under pressure
You strive to get the job done right the first time with a keen attention to detail
You don't take things at face value and are always asking the right questions in anticipation of what could come next
You recognize great customer service, and you strive to provide it each day
You have great problem-solving and conflict-resolution skills, and you can prioritize multiple cases of urgency at a time
You want to be part of a team that motivates and inspires you
You always demonstrate professionalism and a positive attitude
Benefits
This role is eligible for overtime for any hours over 40-hours per week with manager approval.
Company
EF World Journeys
EF World Journeys is a leader in guided, experiential travel.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase