Washington University in St. Louis · 7 hours ago
Customer Service Representative I - OFMD
St Louis, MO
Full-time
Onsite
Entry Level
$17.03/hr - $24.61/hr
1+ years expWashington University in St. Louis is dedicated to excellence in patient care, research, and education. They are seeking a Customer Service Representative I to serve as the primary point of contact for customers, providing accurate information and support for various operational needs within the Operations & Facilities Management Department.
E-LearningEBooksEducationHigher Education
Responsibilities
Receives, records, and distributes verbal and written work orders from departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency. Coordinates with other facilities units to ensure the follow-up and completion of assigned work orders. Responsible for the distribution of planned, limited, and emergency outages
Provides customer service to walk-up customers, by phone, and for online work order submittal. May provide support to students and guests as it relates to front desk activities
Maintains call quality by providing customers with accurate information in a timely and professional manner. Provides tier-one customer service follow-up and ensures completion and close-out of escalated service issues
Handles issues with University parking permits and U-Passes
Distributes university-issued badges for Access Control
Responsible for cash handling, including payment intake, providing change, preparing receipt vouchers, daily balancing, and cash reconciliation
Provides data entry within multiple databases and systems supporting the Facilities Management department. This may include work order supplies, equipment, and inventory updates, and customer and account charges
Maintains a strong working knowledge of software, computer, and telephone systems, as well as facilities terminology, in assigning and/or dispatching work
Performs other duties as assigned and in support of the Operations & Facilities Management Department
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Relevant Experience (1 Year)
Preferred
Customer Service
Organizational Commitment
Professional Integrity
Strive for Excellence
Teamwork
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University in St. Louis
Washington University’s mission is to discover and disseminate knowledge, and protect the freedom of inquiry through research and teaching.
10001+ employees
H1B Sponsorship
Washington University in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (39)
2022 (17)
2021 (7)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$24.6MKey Investors
National Institute of Allergy and Infectious DiseasesAmerican Academy of Orthopaedic SurgeonsJim McKelvey
2024-09-13Grant
2023-12-01Grant· $0M
2019-01-31Grant
Leadership Team
Jessie Minton
Vice Chancellor for Technology and Chief Information Officer
Keisha Mabry
Entrepreneur in Residence
Recent News
2026-01-16
bloomberglaw.com
2025-10-25
Company data provided by crunchbase