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Cotality · 5 hours ago

Technical Solutions & Experience Manager

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$94K/yr - $150K/yr

Cotality is a leader in property intelligence, dedicated to making the property industry faster and more people-centric. The Technical Solutions & Experience Manager serves as the primary ambassador for innovation, managing the Discovery Center and showcasing technological solutions to clients and partners.

Property InsuranceReal EstateSoftware

Responsibilities

The TSEM will be one of the primary presenters for Cotality in the Discovery Center - accounting for 30+% of presentations

The TSEM will strive to become an expert on Cotality’s capabilities as a premier property information services company and train new presentation cohorts to help present its innovative, 'art-of-the possible' experiences

Specifically, TSEM will manage experiences of the visiting CXO’s and organization of the customer visit. This organization includes the following tools and processes

Information & internal website for visit planning

Booking and support through a help center

Organization of the presenter’s assignment and detailed schedules (in many cases, the TSEM will be the presenter)

Collection of feedback and global KPIs

The TSEM will manage the Discovery Center Content and Experiences using the Content Management System and will help onboard new experiences

The TSEM will also manage all aspects of Discovery Center Technology Operations

Specifically, the TSEM shall ensure that the hardware, software and content components of the bleeding-edge innovation center are functional

To that end the TSEM will perform regular quality control, manage obsolescence, upgrades and maintain a run book (including disaster and recovery processes)

The TSEM will also manage the alert and escalation process for incident resolution and coordinate & collaborate with technical services in Cotality (CloudOps, Network, Security …)

The TSEM will also manage the R&D team's tech environment and help drive innovation initiatives for the team and the firm

Actively manage the R&D operating environment of the R&D development team - permissioning, usage, software environments & serve as daily liaison with the TSG teams

Build and manage tech tools and systems for the R&D team

Help develop apps/POCs as needed

Being a part of the R&D team, the TSEM will also help create and shepherd some of the very innovations that drive Cotality as a premier property information services company

Qualification

Technical proficiencyPresentation skillsContent Management SystemShowroom technology managementR&D environment managementInnovation initiativesCollaboration with technical servicesQuality controlIncident resolutionFeedback collection