Customer Support Agent jobs in United States
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ParentSquare · 5 hours ago

Customer Support Agent

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$25/hr - $28/hr

ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. The Customer Support Agent will be responsible for providing exceptional customer service by resolving product issues, answering inquiries, and supporting customers through various communication channels.

Charter SchoolsEducationSoftware
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Culture & Values

Responsibilities

Answering incoming emails, live chats and phone calls
Resolves product or service problems by clarifying the customer’s needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Taking detailed notes of the contact in our ticketing system
Resolving support issues quickly and efficiently
Escalating tickets to the next tier support when unable to resolve
Maintain updated knowledge of all company products and services in order to provide adequate education to customers
Collect and record customer feedback and information, and share with appropriate departments and team members
Improving help articles
Developing support materials
Product testing
Contributes to team effort by accomplishing related results as needed
Attend all required customer service-related meetings
Above all, providing the service the friendly and personalized service of which ParentSquare prides itself

Qualification

EDtech experienceCustomer support experienceTicketing systems (Zendesk)Technical integrationsMultitaskingProactive attitudeQuick learnerTech savvyCommunication skillsAttention to detail

Required

Previous EDtech experience, SIS or experience with technical integrations (SFTP, API, etc)
Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus)
Bring a proactive, self-motivated and positive attitude to work everyday
Multitask with excellent attention to detail and communication skills
Quick learner, tech savvy, and a desire to learn in a dynamic startup environment
Be able to work a flexible schedule, including early mornings or evenings and weekends

Benefits

Employer-paid health insurance (including dependent coverage)
An employer-matched 401K retirement savings program from day 1
Paid Parental Leave
Stock options
Health + wellness reimbursements
PTO that increases each year
15 paid holidays, including your birthday!

Company

ParentSquare

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ParentSquare is a startup that develops a school-home communication platform.
dateFounded in 2011
location
Goleta, California, USA
people-size201-500 employees
web-link
https://www.parentsquare.com

Funding

Current Stage
Growth Stage
Total Funding
$57.83M
Key Investors
Serent Capital
2021-09-07Seed· $0.69M
2021-08-04Private Equity· $40.88M
2020-12-09Seed· $7M

Leadership Team

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Sohit Wadhwa
Chief Executive Officer
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Anupama Vaid
President and Founder
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Recent News

PR Newswire
ParentSquare Releases New Attendance Team Blueprint to Help Schools and Districts Act Early and Drive Ongoing Attendance Improvement
2026-01-16
PR Newswire
ParentSquare Expands Rapidly in Kentucky as School Districts Prioritize Clear, Consistent, and Compliant Communication
2025-12-09
PR Newswire
ParentSquare Releases New Crisis Communications Guide to Help K-12 Districts Prepare, Respond, and Rebuild
2025-11-20
Company data provided by crunchbase