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National University · 6 hours ago

Academic and Finance Counselor I (Mar Start)

United States

Full-time

Remote

Mid Level

$21.63/hr - $24.04/hr

3+ years exp

National University is a leader in creating innovative solutions to education and meeting the needs of their student population. The Academic and Finance Counselor role involves guiding students in balancing their academic goals and financial plans, providing personalized support, and helping them navigate university policies and financial aid.

E-LearningEdTechHigher EducationNon ProfitUniversities

Responsibilities

Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way

Provide personalized, student-centered support to help each learner stay on track toward their goals

Manage your student caseload with care, using sound judgment and proactive communication

Manage student Accounts Receivable, including document collection, student payments, and financial aid

Monitor and facilitate voucher collection and submission for processing by the student finance team

Facilitate appropriate referrals to other departments and campus resources

Navigate multiple systems and reports to stay informed and ensure seamless student support

Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service

Handle escalated student concerns effectively, turning challenges into solutions

Execute outreach and communication strategies that strengthen engagement and student success

Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion

Use coaching techniques to build strong relationships and motivate students toward graduation

Offer creative ideas and resources that boost student satisfaction, persistence, and achievement

Collaborate across departments to deliver a connected, positive student experience

Share University updates, assist with departmental initiatives, and contribute to special projects

Maintain consistent and reliable attendance to fulfill the requirements of this position

Perform other duties as assigned

Qualification

Academic advisingFinancial Aid knowledgeCustomer serviceTechnology proficiencyProblem solvingCommunication skillsPublic speakingTeam-orientedActive listeningSelf-motivated

Required

Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required

Solid understanding of academic and business practices in an online learning environment

Familiarity with University policies and procedures

Strong customer service mindset with a genuine desire to help students succeed

Team-oriented and collaborative, with the ability to build positive working relationships across departments

Excellent communication and active listening skills—able to adapt tone and style for different audiences, even in challenging situations

Skilled at de-escalating and resolving student concerns with professionalism and care

Self-motivated and capable of working independently with minimal supervision

Creative and logical problem solver who can think on their feet

Comfortable learning and using technology, including word processing tools, databases, internet navigation, SMS, live chat, and email systems

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint)

Strong work ethic with flexibility, dependability, and a team-player attitude

Knows when to seek guidance or escalate issues appropriately

Strong communication and public speaking abilities

Open to feedback, coaching, and adapting to change

Able to prioritize tasks effectively in a fast-paced, dynamic environment

Develops personal goals aligned with the university's mission, vision, and objectives

Must be eligible to receive access to the National Student Loan Data System (NSLDS)

Preferred

Bachelor's degree preferred

Experience in a fast-paced, student or customer-focused environment preferred

Background in academic advising and course enrollment within a college or university setting preferred

Experience supporting online students preferred

Experience with Financial Aid or Title IX regulations preferred

Experience interpreting and ensuring compliance with federal regulations and guidelines preferred

Experience in higher education and technology-driven environments preferred

Benefits

Medical

Dental

Vision

403b with match

Paid holidays

PTO

Free education benefits

Company

National University

Glassdoor3.0

National University is a private nonprofit university that provides accessible and achievable higher education to adult learners. It is a sub-organization of National University System.

Founded in 1971

La Jolla, California, USA

1001-5000 employees