Salelytics · 1 week ago
$17/HR & Up To $3k Bonus- Consumer Sales Rep- WFH
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrSalelytics is a company focused on providing sales solutions, and they are seeking a Consumer Sales Representative to handle inbound calls from small to medium-sized business owners. The role involves understanding customer needs, guiding them through the application process for credit cards, and ensuring adherence to policies and procedures while maintaining high customer service standards.
Customer ServiceSalesService Industry
Responsibilities
Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures
Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
Depending on client requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based off of product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer
Agents should maintain established quality and completed calls per hour goals while supporting Salelytics goals and objectives
Maintain excellent product knowledge regarding product offers, pricing and upsells
Exercise exceptional customer service skills in an effort to optimize each contact with the customer
Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Maintain required documentation in an accurate and timely manner using established systems
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Identifies and analyzes problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve them
Is able to handle customer concerns with minimal assistance
Is able to escalate problems to supervisors and managers appropriately
Possesses good business sense and judgment to be able to resolve customer concerns on the spot
Always follows up as necessary and keeps the customer informed of the situation
Has the ability to quickly and accurately scan for errors; relates to visual, numerical, and verbal data; also relates to generating and transmitting error-free products and work
Is capable of devoting optimal attention to a task or project to ensure it is completed to the highest quality standards. Is able to simultaneously manage several tasks/activities efficiently and effectively, using available resources and time constraints, and to achieve objectives in a timely, cost-effective manner with the highest-quality delivery possible
Ability to schedule resources and one's own time in order to accomplish a goal; can include both short- and long-term schedules
Organizes work tasks to maximize quality and completeness
Possesses basic computer knowledge and technological skills, including the ability to use search tools, browsers, and email programs
Also expresses an interest in and willingness to learn new technology
Possesses the ability to add, subtract, multiply, and divide, in support of work activities
Rapidly absorbs new information. Learns, remembers and applies new techniques or procedures
Is curious to learn new things and ways of doing the job
Delights in sharing best practices with others
Communicates in a clear and convincing manner using oral and written forms
Is able to read, interpret, and apply written directions and guidelines
Listens attentively and ensures understanding of what is being said
Welcomes and acknowledges each customer with a sense of urgency and provides the customer with their full attention
Engages customers to identify their needs, address their issues, meet their expectations, and ensure their satisfaction
Always tries to help and assist the customer in a polite, respectful, and friendly manner
Challenges oneself to find new and innovative ways to enhance the customer experience
Acts as a trusted advisor to customers by offering products and services that truly meet their identified needs
Identifies with and understands the feelings, thoughts, and attitudes of customers and co-workers
Treats others with dignity and respect. Keeps the customer's or client's best interest at the heart of all decisions
Effectively works with customers and co-workers alike to produce agreement on a course of action or on outcomes that satisfy various interests; understands the other party's motives and tactics and strives to achieve a positive result for all parties involved
Is able to substantially influence the thoughts and actions of others; consistently convinces others to embrace a particular position or viewpoint, and/or to take a specific course of action
Is always open to providing and receiving constructive feedback to/from others
Demonstrates the capacity to readily change actions, opinions or behavior based upon feedback from teammates and leaders
Is able to successfully adjust/adapt his/her approach when faced with multiple demands, shifting priorities, or rapid change; handles ambiguity well
Remains controlled in the face of pressure, complaints or failure; has the ability to think rationally and logically despite considerable pressures
Copes well with setbacks
Is thick-skinned when dealing with irritable customers or co-workers
Is a trusted associate with confidential information, goods, and products
Models the appropriate behaviors for others in the organization
Keeps confidences, admits mistakes, and does not misrepresent him/herself for personal gain
Can monitor self-activities and will do what was promised
Will admit mistakes
Always follows procedures and appropriate policies to minimize risks
Is committed to achieving and maintaining high work standards
Takes personal pride in the quality and output of work
Looks for ways to improve existing work processes
Is responsible and reliable
Shows up to work on time and when required
Is available to work when needed and rarely misses scheduled work time
Qualification
Required
Must be 18 or older and have a High School education or GED required
Candidates need to meet the experience requirements for specific program
Ability to pass standardized interview
Score acceptably on job related testing assessments
Ability to work flexible schedules, which may include working at least one weekend day
Ability to clearly communicate using a clear, distinct voice
Based on program may need to be bilingual in English, Spanish, French, etc
Present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations to meet client requirements and bring customer issue to resolution
Company
Salelytics
Salelytics offers inside sales, account management and inbound support services.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-28Acquired
Leadership Team
AJ Olander
Chief Strategy Officer (CSO)
Jim Powell
Chief Revenue Officer (CRO)
Recent News
2022-03-09
Company data provided by crunchbase